Urgent Support Required – Subscription Renewal & Account Confirmation

Dear Pabbly Support Team,

I am writing to raise an urgent concern regarding my Pabbly subscription renewal.

I have been trying to renew my subscription since 22 September 2026. I contacted Pabbly multiple times for assistance, but unfortunately, I did not receive any proper response. I also tried contacting your sales representative Saransh, but he has not been answering my calls or responding to my WhatsApp messages.

Recently, I received an email regarding the renewal and completed the payment by following the renewal link. However, I am now unclear about what exactly has been renewed, which account the payment has been applied to, and whether my subscription is fully active.

The account/email ID for which I intended to renew is:

Email ID: [email hidden]

As shown in the attached screenshot, the subscription page currently shows:

• Pabbly Plus Monthly Plan – Unlimited Plan
• Amount: ₹8,388.62
• Status: Active
• Next due date: 20 October 2026

However, I need confirmation from Pabbly regarding exactly what this payment/renewal has been applied to.

Honestly, it is very frustrating that after repeatedly trying to contact your team since 22 September, I still have to reach out just to understand which account I have paid for and what the current subscription status is.

If Pabbly has a proper customer support system, I request that someone from your team please contact me directly and clarify the following:

1. Which Pabbly account/email ID has been renewed?
2. What subscription/plan has been activated against my payment?
3. Is the subscription fully active and usable?
4. What is the payment/renewal transaction reference?
5. Why was there no response to my previous support requests?
6. Please confirm the next billing date and the amount that will be charged.

Please have a responsible person from your support or accounts team contact me directly rather than sending another automated response.

I have already spent considerable time trying to get assistance on this matter. I simply need a clear confirmation of what I paid for and which account it has been applied to.

Please treat this as urgent and respond at the earliest.

My mobile number is 9671360222

Hello Gourav,

Thank you for reaching out!

We apologize for the inconvenience and confusion regarding your subscription renewal.

To help us locate the payment and resolve this at the earliest, kindly share the following details:

1. Payment Date & Time: The screenshot provided shows your active plan details but does not include the exact date and time of the payment.

2. Transaction Details: Please share the transaction ID, payment gateway reference number, or a bank statement screenshot showing the payment deduction.

3. Account Email Address: We could not locate any payment or account records associated with [email hidden]. If a different email address was used for your Pabbly account or during checkout, please share it with us.

4. Contact Number: Please confirm the best mobile number associated with the account.

These details will help our team locate and verify the transaction in our payment records and assist you accordingly.

Thank you for your patience and cooperation. We look forward to resolving this for you.

Susbcription id is : sub_STO5wePfThUIdk (mail id on which recieved this mail [email hidden])

But I want renewal subscription of my account [email hidden] ( Gourav Bhardwaj - Mobile no. 9718900606)
pls call me on 9671360222 to solve this issue..

Hello,

We appreciate you sharing the transaction ID for the payment made while attempting to purchase your plan.

After reviewing our backend records, we found that the payment gateway attempted to process the transaction. However, due to a technical issue, the payment was not successfully captured, and the transaction was marked as failed.

Based on the current status reflected in our records, a refund may have been initiated for this transaction and could already have been credited to your original payment method. We kindly request that you check with your respective bank or payment provider to confirm whether the refund has been received.

If you are unable to locate the refund or the issue persists, please reply to this email with the latest update from your bank. Our team will be happy to review the matter further and assist you accordingly.

Thank you for your patience and cooperation.

Thanks & Regards,

Shekh Dilshekh

Customer Support Specialist

🌐 Pabbly.com

🎉Black Friday Early Access

Hello,

This is a quick follow-up regarding the payment transaction you attempted while purchasing your plan.

As mentioned earlier, our backend records show that the payment gateway attempted to process the transaction, but due to a technical issue, the payment was not successfully captured, and the transaction was marked as failed.

Based on the current status, a refund may have been initiated and could already have been credited to your original payment method. Kindly check with your bank or payment provider and confirm whether the refund has been received.

If you are unable to locate the refund, please reply to this email with the latest update from your bank or payment provider so that we can review the matter further and assist you accordingly.

We look forward to your response.

Thanks & Regards,

Shekh Dilshekh

Customer Support Specialist

🌐 Pabbly.com

🎉Black Friday Early Access

Hello,

This is a final follow-up regarding the payment transaction attempted while purchasing your plan.

As mentioned earlier, the transaction was marked as failed due to a technical issue during payment processing, and a refund may have been initiated to your original payment method.

Kindly check with your bank or payment provider and confirm the refund status. If the refund has not been received, please reply with the latest update from your bank/payment provider so we can review it further.

As we have not received any further update, we will be closing this ticket for now. You may reply to this email if further assistance is required.

Thanks & Regards,

Shekh Dilshekh

Customer Support Specialist

🌐 Pabbly.com

🎉Black Friday Early Access

Now Tell me how to activate renewal for my main account

Hello Gourav,

Please be informed that once a subscription plan is cancelled, it cannot be renewed or reactivated.

As per your request, if you would like to continue using the service, kindly purchase a new subscription plan using the same email address/main account. Once the purchase is completed, the new plan will be activated, and you can continue using the available services and benefits accordingly.

Please let us know if you need any further assistance.

Thanks & Regards,

Shekh Dilshekh

Customer Support Specialist

🌐 Pabbly.com

🎉Black Friday Early Access

Hello Gourav,

This is a follow-up regarding your subscription reactivation query.

As previously advised, a cancelled subscription cannot be renewed or reactivated. If you wish to continue using the service, please purchase a new subscription plan using the same email address and account.

Please let us know if you have any questions or need further assistance.

Thanks & Regards,

Shekh Dilshekh

Customer Support Specialist

🌐 Pabbly.com

🎉Black Friday Early Access

Hello Gourav,

Since we haven't received any further updates, we are closing this support request for now.

As previously advised, a canceled subscription cannot be reactivated. If you wish to continue using the service, you can purchase a new subscription plan using the same email address and account.

If you have any further questions or need assistance, please feel free to contact us. We will be happy to help.

Thanks & Regards,

Shekh Dilshekh

Customer Support Specialist

🌐 Pabbly.com

🎉Black Friday Early Access