Urgent Support Required – Subscription Renewal & Account Confirmation
Status: Open · Asked by Gourav Bhardwaj on · 0 views
Dear Pabbly Support Team,
I am writing to raise an urgent concern regarding my Pabbly subscription renewal.
I have been trying to renew my subscription since 22 September 2026. I contacted Pabbly multiple times for assistance, but unfortunately, I did not receive any proper response. I also tried contacting your sales representative Saransh, but he has not been answering my calls or responding to my WhatsApp messages.
Recently, I received an email regarding the renewal and completed the payment by following the renewal link. However, I am now unclear about what exactly has been renewed, which account the payment has been applied to, and whether my subscription is fully active.
The account/email ID for which I intended to renew is:
Email ID: [email hidden]
As shown in the attached screenshot, the subscription page currently shows:
- Pabbly Plus Monthly Plan – Unlimited Plan
- Amount: ₹8,388.62
- Status: Active
- Next due date: 20 October 2026
However, I need confirmation from Pabbly regarding exactly what this payment/renewal has been applied to.
Honestly, it is very frustrating that after repeatedly trying to contact your team since 22 September, I still have to reach out just to understand which account I have paid for and what the current subscription status is.
If Pabbly has a proper customer support system, I request that someone from your team please contact me directly and clarify the following:
- Which Pabbly account/email ID has been renewed?
- What subscription/plan has been activated against my payment?
- Is the subscription fully active and usable?
- What is the payment/renewal transaction reference?
- Why was there no response to my previous support requests?
- Please confirm the next billing date and the amount that will be charged.
Please have a responsible person from your support or accounts team contact me directly rather than sending another automated response.
I have already spent considerable time trying to get assistance on this matter. I simply need a clear confirmation of what I paid for and which account it has been applied to.
Please treat this as urgent and respond at the earliest.
My mobile number is 9671360222
