Urgent: WhatsApp Coexistence Compatibility with Pabbly Connect

Hello Pabbly Support Team,

I am setting up a workflow: Google Forms → Pabbly Connect → WhatsApp notification.

My existing WhatsApp Business number is +91 9286530076. I want to keep using this same number in the WhatsApp Business mobile app without migration or disruption.

I have already connected my WhatsApp account through Pabbly Chatflow, but the dashboard currently shows a Demo Number (+1 123456789) with “Status unavailable”.

Please confirm clearly:

1. Can Pabbly Connect's WhatsApp Cloud API action send template messages using a number connected through WhatsApp Business App Coexistence?
2. Can I use this setup without migrating my existing number away from the WhatsApp Business mobile app?
3. What exact connection method and credentials are required?
4. Is the Chatflow connection reusable in Pabbly Connect, or is a separate connection required?

Please do not recommend migration unless it is absolutely necessary. I do not want to risk my existing WhatsApp Business account or customer chats.

Regards, JEVN Holidays Pvt. Ltd.

Hello,

Thank you for sharing the details of your setup and requirements.

You can use Pabbly Chatflow to connect your existing WhatsApp Business number while continuing to use the same number in the WhatsApp Business mobile app through the Coexistence feature. You do not need to migrate your number away from the WhatsApp Business app for this setup.

To send WhatsApp template messages through Pabbly Connect, please follow these steps:

Step 1: Connect your WhatsApp Business number to Pabbly Chatflow

You can follow this video tutorial to connect your existing WhatsApp Business number to Pabbly Chatflow: Connect Your WhatsApp Number in Pabbly Chatflow

During the connection process, select the option to connect your existing WhatsApp Business App number, if it is available, and follow the Coexistence setup instructions.

Step 2: Create a WhatsApp message template

Once your number is successfully connected to Pabbly Chatflow, create your required WhatsApp message template there and get it approved by Meta.

Step 3: Set up your Pabbly Connect workflow

In your Pabbly Connect workflow (Google Forms → WhatsApp notification), select the Pabbly Chatflow → Send Template Message action.

Connect your Pabbly Chatflow account, select the connected WhatsApp number and approved template, and map the required fields from your Google Forms trigger.

Once configured, your workflow will be able to send WhatsApp template messages to the mapped contact numbers.

Regarding your questions:

1. Sending template messages: Yes, you can use the Pabbly Chatflow – Send Template Message action in Pabbly Connect for this setup.

2. Keeping your existing number: Yes, you can continue using your existing number in the WhatsApp Business mobile app through Coexistence, provided your number is eligible and the setup is completed successfully.

3. Connection method and credentials: Connect your number through the WhatsApp Business App Coexistence process in Pabbly Chatflow. You do not need to manually transfer your number or use separate Cloud API credentials for the Pabbly Chatflow action.

4. Reusing the Chatflow connection: Use the Pabbly Chatflow connection in Pabbly Connect. You do not need to establish a separate direct WhatsApp Cloud API connection for this workflow.

Regarding the Demo Number currently displayed in your dashboard, please make sure that your actual WhatsApp Business number is successfully connected and selected in Pabbly Chatflow before configuring the workflow.

We recommend following the above process so you can retain your existing WhatsApp Business app usage while sending automated template notifications through Pabbly Connect.