Hey
@olimckenna
Since the Viral Loops trigger is a descriptive type webhook trigger, Pabbly only captures the data which was sent by that API itself.
If your data is not arriving so there is a good chance that it is not being sent to Pabbly Connect's webhook URL In cases like these, you will have to contact the Application support team to see why your data is not coming.
To double-check, you can also confirm it through a webbooks testing site by the name of webhook.site.
You can copy the webhook URL provided by Webhook.site inside the application and do the test event inside the triggering application to see if the webhook is being captured correctly inside Webhook.site. This will double confirm the issue.
Here is a sample video that you can follow to track the webhook issue:
You can check out the following video for your concern -
