What happens when a subscription goes into dunning?

[RayMizzi]

After a dunning is failed does the system not only stop trying to collect but also effectively and automatically cancel a subscription? It appears that this is happening and has resulted in a client continuing to use our services while the subscription has ceased. Please advise on what happens when a subscription goes into dunning, and the dunning is not collected.

 

[MukeshR]

Hello @RayMizzi ,

In the dunning settings, you have the option to choose what you want to do with the subscription once the dunning process is completed. You can either update the subscription status to "Cancelled" or "Unpaid." You can utilize this option to automatically cancel the subscription once the dunning process is over. Please refer to the screenshot below for more details.

I hope this answers your query. If you have any other concerns, please feel free to let us know.