WhatsApp Chatflow – Incoming Messages & Template Messages Not Working

Hello Pabbly Support Team,

I am currently using Pabbly WhatsApp Chatflow, but I am facing two issues:

1. Incoming WhatsApp messages are not appearing in my Pabbly inbox/chatflow.

2. WhatsApp message templates are not being sent to my contacts. The template message is failing/not reaching the recipient.

Could you please check whether there is any issue with my WhatsApp API connection, webhook configuration, template setup, or Chatflow settings?

Please investigate this issue and let me know what needs to be changed or reconfigured to make both incoming messages and template messages work properly.

Thank you.

Hello Aria,

Thank you for sharing the details.

We tested the WhatsApp number +1 2104451974 from our end by sending a test message. The request is failing with the following Meta error:

Failed due to Meta policy.
(#131031) Business account has been locked.

This indicates that your Meta/WhatsApp Business account is currently locked, which can prevent WhatsApp messages, including template messages, from being sent successfully. It may also affect the handling of incoming messages.

Please check the status of your WhatsApp Business account in Meta and resolve the account restriction/lock. Once the account is unlocked, please test both incoming messages and template messages again.

If the issue persists after the account is unlocked, please let us know and we’ll check it further.