WhatsApp Chatflow – Incoming Messages & Template Messages Not Working

Hello Pabbly Support Team,

I am currently using Pabbly WhatsApp Chatflow, but I am facing two issues:

1. Incoming WhatsApp messages are not appearing in my Pabbly inbox/chatflow.

2. WhatsApp message templates are not being sent to my contacts. The template message is failing/not reaching the recipient.

Could you please check whether there is any issue with my WhatsApp API connection, webhook configuration, template setup, or Chatflow settings?

Please investigate this issue and let me know what needs to be changed or reconfigured to make both incoming messages and template messages work properly.

Thank you.

Hello Aria,

Thank you for sharing the details.

We tested the WhatsApp number +1 2104451974 from our end by sending a test message. The request is failing with the following Meta error:

Failed due to Meta policy.
(#131031) Business account has been locked.

This indicates that your Meta/WhatsApp Business account is currently locked, which can prevent WhatsApp messages, including template messages, from being sent successfully. It may also affect the handling of incoming messages.

Please check the status of your WhatsApp Business account in Meta and resolve the account restriction/lock. Once the account is unlocked, please test both incoming messages and template messages again.

If the issue persists after the account is unlocked, please let us know and we’ll check it further.

Hello Naman,

Thank you for the update.

I understand that the issue is related to the Meta/WhatsApp Business account being locked. However, I’m not sure how to resolve this restriction from my end.

Could someone from the Pabbly team please guide me step-by-step on how I can get this WhatsApp Business account unlocked and resolve the Meta policy error?

If possible, please contact me on WhatsApp so that your team can help me troubleshoot and resolve this issue directly.

I would really appreciate your assistance in getting the WhatsApp Chatflow and template messaging working again.

Thank you.

Hello Aria,

Since the error (#131031) Business account has been locked is being returned by Meta, the account restriction needs to be reviewed by Meta directly.

Please follow these steps:

1. Log in to your Meta Business account.

2. Open WhatsApp Manager and select the affected WhatsApp Business Account (WABA).

3. Check the account status/restriction notification.

4. If a “Request Review” / “Review” option is available, click it and submit the review request to Meta.

5. Follow the instructions provided by Meta and wait for their review of the account.

Once Meta removes the restriction and the WhatsApp Business Account is unlocked, please test the incoming messages and template messages again in Pabbly Chatflow.

Please note that the account lock and Meta policy review are handled by Meta, so we’re unable to remove the restriction directly from Pabbly’s end.