templete approved but not delivering

Hello Pablo,

Thank you for reaching out to us.

If your contacts have not received the messages sent using the newly approved template, we recommend checking the Inbox of your Pabbly Chatflow account where you attempted to send the template message. You should be able to see the relevant error message/status there, which will help identify why the messages were not delivered.

If you need further assistance from our end, kindly confirm the following details:

• Email address associated with your Pabbly Chatflow account

• WhatsApp number connected to your Pabbly Chatflow account

• Consent for us to access your account for troubleshooting, as the current consent indicates that access has not been authorised.

Once we have these details and your consent, we can check the account and assist you further.

Register email: [email hidden]
Register whatsapp number: +971 567695211
Issue: as i descirbed im unable to send msg or templete to my contact there is showing like pending icon , i am just testing this if you solve this issue then i will able to use your product

Hello Pablo,

Thank you for reaching out to us and for sharing the details.

Upon checking your account, we can confirm that the messages are currently remaining in Pending status and are not being sent successfully.

Normally, the Subscribe option needs to be enabled for the WhatsApp number to properly receive and process messages. However, this option is currently unavailable for your account because you are using the Free Plan.

We also enabled the subscription from our backend as an exception for testing purposes, but the messages are still remaining in Pending status. This indicates that the issue may be related to the WhatsApp connection or permissions.

Could you please confirm the following:

• Is the Meta/WhatsApp account you used to connect the WhatsApp number the owner/admin account for that WhatsApp Business account?

• Or did you connect the number using an account that has only specific permissions?

Additionally, we recommend trying to reconnect the WhatsApp number without deleting the existing number/connection and then testing the message again. This may refresh the permissions and help resolve the issue if any required permission is missing.

Once you’ve tried this, please let us know the result, and we’ll assist you further.

Hello Pablo,

We are following up regarding the WhatsApp messages that are currently showing as Pending.

Could you please confirm whether you tried reconnecting your WhatsApp number without deleting the existing connection, as suggested in our previous email? Also, please share a screenshot of your Meta/WhatsApp account used to connect the number.

Once we have this information, we can investigate further and assist you accordingly.