Issue with WhatsApp Cloud API Webhook / Disconnected Status & Register Endpoint Error
Status: Open · Asked by kunj gupta on · 0 views
Hello Pabbly Support Team,
I am facing an issue where incoming WhatsApp messages are not displaying in my Pabbly Chatflow Inbox.
Steps Taken & Current Observations:
In my Pabbly Chatflow WhatsApp Numbers section, my number (
+91 9311447394) shows a status of Disconnected with a quality status of Bad / Unavailable.When I try to click Register from the Action menu, I receive the error message: "Register endpoint is not available for SMB businesses."
When I click Subscribe, the status automatically flips to disconnected or fails to activate the webhook subscription.
In my WhatsApp Business mobile app under Settings > Business Platform, it displays an active coexistence connection under MagnetBrains LLC.
Details:
WhatsApp Phone Number(s):
+91 9311447394Integration Type: Meta Embedded Signup (Cloud API)
Could you please check the webhook subscription status on the backend and assist in re-synchronizing my Meta Cloud API token for this number?
Thank you!
