Issue with WhatsApp Cloud API Webhook / Disconnected Status & Register Endpoint Error

Hello Pabbly Support Team,

I am facing an issue where incoming WhatsApp messages are not displaying in my Pabbly Chatflow Inbox.

Steps Taken & Current Observations:

1. In my Pabbly Chatflow WhatsApp Numbers section, my number ( +91 9311447394) shows a status of Disconnected with a quality status of Bad / Unavailable.

2. When I try to click Register from the Action menu, I receive the error message: "Register endpoint is not available for SMB businesses."

3. When I click Subscribe, the status automatically flips to disconnected or fails to activate the webhook subscription.

4. In my WhatsApp Business mobile app under Settings > Business Platform, it displays an active coexistence connection under MagnetBrains LLC.

Details:

• WhatsApp Phone Number(s): +91 9311447394

• Integration Type: Meta Embedded Signup (Cloud API)

Could you please check the webhook subscription status on the backend and assist in re-synchronizing my Meta Cloud API token for this number?

Thank you!

Hello Kunj,

Thank you for sharing the details and screenshots with us.

Upon checking, we can see that the health status of the WhatsApp number (+91 9311447394) is currently showing as Bad.

To identify what is specifically causing the issue with the WhatsApp connection and webhook subscription, we’ll need to review the status from your Meta Business Suite as well.

Could you please share the following screenshots from your Meta Business Suite?

1. WhatsApp Business Account (WABA) Summary – a screenshot of the summary/details section.

2. WhatsApp Manager Overview – a screenshot of the Overview section.

Once you share these details, we’ll be in a better position to investigate the issue further and guide you accordingly.