WhatsApp display name never appears — name_status NON_EXISTS, number not verified

Status: Closed · Asked by Eng ABDULAZIZ on · 0 views

Eng ABDULAZIZ — Question ·
Hi,

My WhatsApp number connected through Pabbly Chatflow works fine —
sending and receiving normally, quality rating GREEN — but the
display name never appears. Recipients only see the raw phone number.

I checked the number via Graph API and found:

  verified_name             : (set correctly)
  name_status               : NON_EXISTS
  code_verification_status  : NOT_VERIFIED
  is_pin_enabled            : false
  platform_type             : CLOUD_API
  status                    : CONNECTED
  account_mode              : LIVE
  quality_rating            : GREEN
  search_visibility         : NON_VISIBLE

The WABA itself is fine — account_review_status is APPROVED, and it
is owned by my own Meta-verified business. Pabbly is the only app
subscribed to this WABA.

Per Meta's registration documentation, a number requires (a) verified
ownership and (b) two-step verification enabled. Both are missing on
my number, which I believe is why no display name review record
exists at all.

Since Pabbly is the Tech Provider that registered this number, I
cannot run the verification or re-registration myself without
risking the integration.

Could you please:

  1. Complete the phone number ownership verification
  2. Enable two-step verification (set a PIN)
  3. Re-register the number so the display name certificate is issued

Note: this may be related to the Meta BSUID migration — I see another
Chatflow thread reporting BSUID-only identity issues. My verified name
went to NONE around Aug 24 at the same time a username was reserved
on my account.

I can share the Phone Number ID and WABA ID through your secure link.

Thanks.
Pabbly Support — Reply ·

Hello,

Thank you for detailing the issue with your WhatsApp display name. To address this, please note that display name approval is managed entirely by Meta. Here are the steps you can take:

1. Verify Ownership: Ensure that your WhatsApp Business Account is fully verified with Meta.
2. Enable Two-Step Verification: This is a requirement for display name registration.
3. Re-register the Number: After confirming the above, reconnect your number in Pabbly Chatflow to initiate the display name approval process.

If you have already checked these items and the issue persists, please reach out to Meta Support for further assistance regarding the verification process.

Thanks for your understanding!

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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