’m facing an issue where the pricing I enter in the pricing form is not being reflected in the leads I receive. The pric

Hi Pebly Support Team,

Good afternoon.

I’m facing an issue where the pricing I enter in the pricing form is not being reflected in the leads I receive. The pricing information is also not appearing in my Google Sheet or in the email notifications.

Could you please check and resolve this issue as soon as possible?

Thank you for your support.

Hello,

Thanks for reaching out.

To help us investigate this accurately, could you please share the following:

1. Are you using Pabbly Form Builder for the form, and Pabbly Connect to send the data to Google Sheets and email? Please confirm the exact products involved.

2. A screenshot of the form's pricing field configuration, along with a sample lead entry showing the missing pricing.

3. If a workflow is involved, the workflow URL so we can review the field mapping. Please note that to assist you effectively, we may need to access your account. If you're comfortable with this, kindly grant permission by stating in your reply: "You have my permission to log into my account and review the setup if required. Here is the registered email address associated with it."

One quick thing to check on your side: please verify that the pricing field is correctly mapped in the action step, since unmapped fields will result in blank cells that can look like missing data.

Once we have these details, we can trace where the pricing value is being dropped and get back to you with our findings.

Pabbly Support:
Hello,Thanks for reaching out.To help us investigate this accurately, could you please share the following:1. Are you using Pabbly Form Builder for the form, and Pabbly Connect to send the data to Google Sheets and email? Please confirm the exact products involved.2. A screenshot of the form's prici

Pabbly Support:
Hello,Thanks for reaching out.To help us investigate this accurately, could you please share the following:1. Are you using Pabbly Form Builder for the form, and Pabbly Connect to send the data to Google Sheets and email? Please confirm the exact products involved.2. A screenshot of the form's prici

Yes, we are using the same setup. We are using Pabbly Form Builder, then the data is sent to email and Google Sheets, and after that we use the CRM integration/code. This is the setup we are currently using.

Hello,

Thank you for sharing the details of your current setup.

To investigate this further, could you please share the following:

1. The name of the Pabbly Form Builder form you are using.

2. The Pabbly Connect workflow URL where the form data is being processed.

3. Please provide access to the relevant Google Sheet to anushka.sahu@pabbly.com.

Once we have these details, we will review the setup and assist you further.