Why I am not able to send broadcast message to people

Status: Closed · Asked by Muhammad Faheem on · 0 views

Muhammad Faheem — Question ·
I am trying to send broadcast message but its not going to anyone who doesn't has communication in 24 hours with me. I don't understand this. I need to send broadcast to all my contact no matter if we have chatted in last 24 hours or not. 
Pabbly Support — Reply ·

Hello Muhammad,

Thank you for reaching out to us.

To investigate why the broadcast is not being delivered to contacts outside the 24-hour window, please share the Pabbly account email address from which you created the broadcast.

Also, please confirm the date and approximate time when the broadcast was sent.

Once we have these details, we’ll check the broadcast from our end and assist you further.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com
Pabbly Support — Reply ·

Hello Muhammad,

Thank you for your patience.

We checked your Pabbly account and found that the messages are failing due to a payment/configuration issue on your WhatsApp Business Account (WABA) at Meta's end.

The error indicates that your WhatsApp Business Account's currency is not configured, which is preventing Meta from processing the messages.

Please log in to your Meta Business Manager / WhatsApp Manager and ensure that the following are correctly configured:

  • A valid payment method is linked to your WABA.

  • Your credit line is active and within its limit.

  • The correct timezone and currency are configured.

  • Your WABA is active and not suspended.

  • A valid GST ID is added under the business/tax information, if applicable.

  • There are no pending On Behalf Of (OBO) requests requiring approval.

Once the required settings are corrected on Meta's end, you should be able to send broadcast messages to your contacts normally.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

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