¿why my message was not sent?

Status: Closed · Asked by f g b on · 0 views

f g b — Question ·
While reviewing today's unsent messages, I found one.

According to the server log, the API response was “Error 400: Failed to send message.”

Please check this.

activity id  6a82a57df1d15c89f31ee0ff

image.png
Pabbly Support — Reply ·

Hello,

Thank you for sharing the details.

However, the phone number you provided does not appear to be associated with the Pabbly Chatflow account registered under the email address from which this ticket was raised.

Could you please share the correct registered email address or the correct WhatsApp/phone number associated with your Pabbly Chatflow account? This will help us verify the issue further.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com
f g b — Reply ·

Hi,

image.png

Pabbly Support — Reply ·

Hello,

After reviewing your activity logs and messages, we were unable to find any chat records in the inbox associated with the WhatsApp number 569958xxxx01.

At the moment, no record of chats from this number is available in the inbox.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com
f g b — Reply ·

Hi,

SCR-20260818-gwht.jpeg

Pabbly Support — Reply ·

Hello,

To investigate the issue further, please schedule a call with our team using the link below:

https://calendly.com/d/d2h9-gh3-mcx

During the call, we will review the issue with you and investigate it further.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com

Back to all forum threads · Log in to reply