WhatsApp Coexistence – Sending Messages After 24 Hours from Pabbly Inbox
Status: Answered · Asked by Edeilton Bispo on · 0 views
Hello Pabbly Chatflow Support,
We are currently using WhatsApp Business App Coexistence with Pabbly Chatflow.
Our company provides accounting, payroll, and tax preparation services. We have approximately 1,200 clients, and many conversations continue over several days or weeks.
Our main goal is to manage all client communication directly from the Pabbly Inbox, including initiating or resuming individual conversations after the 24-hour customer service window.
We understand the WhatsApp Cloud API restrictions. However, since our WhatsApp Business App can send these individual messages and synchronize them with Pabbly, we would like to know:
Does Pabbly offer any supported way to send messages through the WhatsApp Business App directly from the Pabbly Inbox, rather than through the Cloud API?
If not, is this functionality planned?
Thank you for your assistance.
Horizon Tax & Business
Hello Edeilton,
Thank you for explaining your use case. We understand that managing ongoing client conversations from a single inbox is important for your business, especially when interactions may span several days or weeks.
Please note that your WhatsApp number is currently connected to Pabbly Chatflow through an API integration with your Meta account using WhatsApp Cloud API.
At present, Pabbly Chatflow does not offer a way to send messages directly through the WhatsApp Business App from the Pabbly Inbox. The reason is that the WhatsApp Business App and WhatsApp Cloud API operate using different infrastructures and authentication methods.
When you send messages from the WhatsApp Business App, those messages are processed directly by the WhatsApp Business App itself and do not require API authentication. In contrast, Pabbly Chatflow communicates through the WhatsApp Cloud API, which requires API-based authentication and follows Meta's API policies and messaging restrictions.
Because of these fundamental differences, the WhatsApp Business App cannot be used as a messaging channel inside Pabbly Chatflow, nor can the Cloud API replace the functionality of the WhatsApp Business App. While coexistence allows both platforms to work with the same number, each platform retains its own capabilities, limitations, and method of communication.
As of now, we do not have a supported feature that enables sending WhatsApp Business App messages directly from the Pabbly Inbox. We also do not have any confirmed updates regarding the availability of such functionality in future releases.
