WhatsApp number reconnected via coexistence shows Active, but no incoming messages reach Chatflow (app not subscribed to

Hi Pabbly team,

Today we received your email saying access to our WhatsApp number had been removed in Meta. We reconnected it from Chatflow using coexistence with the WhatsApp Business app.

Chatflow now shows the number as Active/Connected, but:

• incoming messages do not appear in the inbox;
• flows are not triggered, so the bot does not reply.

We checked with the Meta Graph API: the call GET /{WABA_ID}/subscribed_apps returns only one app, which is our own internal app. The Pabbly app is no longer subscribed to our WhatsApp Business Account, so Meta is not sending webhooks to Chatflow. Messages are reaching the number normally; we can see them arriving.

Could you please re-subscribe your app to our WABA? Our flows have been down since this happened and we have paused our ads until it is fixed.

We can share the WABA ID and Phone Number ID privately if you need them.

Thank you!

Update: Your app has full access as a partner on our WhatsApp Business Account (checked in Business Settings). We ran “Sync” in Chatflow, but GET /{WABA_ID}/subscribed_apps still returns only our own app. The Pabbly app is still not subscribed, so no webhooks reach Chatflow. It has now been down for more than 24 hours. Please subscribe your app to our WABA from your side (POST /{WABA_ID}/subscribed_apps with your token), or tell us exactly what to do.