WhatsApp template not sent after delay of few days

[ravimittal7]

Hi,
I have made an automation where i after delay of few days a whatsapp message should be sent but it is not being sent. Please check and let me know the reason.

Thanks

 

[ArshilAhmad]

Hi @ravimittal7,

Based on your Task History, the issue appears to be coming from Facebook's end. I found a thread for you here that could help you fix the issue.
https://developers.facebook.com/community/threads/209468928836410/

Please follow the steps suggested above, and make a new connection with your WhatsApp Cloud API account.

 

[ravimittal7]

Hi, Thanks for your reply.
When I try the step by clicking "Send & Save" it worked but otherwise it didn't.
Do I need to add all the details for new connection again or I can add existing connection only?

 

[Supreme]

Do I need to add all the details for new connection again or I can add existing connection only?

You have the option to either update an existing connection or create a new one by providing your full account credentials.

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