WhatsApp Templates Not Appearing in Pabbly Connect

Hello Pabbly Support,

I’m connecting my WhatsApp Cloud API to Pabbly Connect. The connection is successful, but my WhatsApp message templates are not appearing in the Template ID/Template Name field. It only shows “No Options Found.”

My templates are active and approved in Meta WhatsApp Manager. I have also assigned my real WhatsApp Business Account to the System User with full access, generated a new access token, created a new Pabbly connection, and refreshed the fields, but the templates still do not appear.

Could you please check why Pabbly is unable to retrieve my WhatsApp templates?

I can provide my Pabbly workflow URL and screenshots if needed.

Thank you.

Hello,

Thank you for reaching out and for the detailed steps you've already tried.

When approved WhatsApp templates don't populate in Pabbly Connect's WhatsApp Cloud API action step (showing "No Options Found"), it's typically a stale-connection or sync issue. Since you've already recreated the connection and generated a new token, please also verify the following:

1. Confirm the templates are in Approved status in Meta (templates in Pending, Rejected, or Paused will not appear).
2. Confirm the templates belong to the same WhatsApp Business Account (WABA) that your new connection is authenticated against.
3. Make sure the template language and category are supported.
4. Ensure you're connected with the same Meta account and that all required permissions were granted during authorization.

If only some templates are missing, please note their Template IDs from the Meta dashboard and share them with us so we can investigate further.

If the issue persists after these checks, please share your Pabbly workflow URL and screenshots along with permission to access your account, and we'll review it in detail.

Thank you.

Pass through this my commbination screen shoot, that i take the moment i was trying to connect it You can understand my concern

on below link, i my setting flow in pabbly

you can review it

but on the tem,plates because they dont popup i have map it with the google sheet detail

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTY4MDYzNDA0MzQ1MjZkNTUzNzUxM2Ii_pc

Hello Joctan,

Thank you for sending over your workflow link.

We checked your setup and confirmed that the issue is indeed related to the API connection not pulling the active templates from Meta. Since the template dropdown is returning "No Options Found", we would like to inspect your template configuration directly on Meta’s end.

Could you please reply with the exact Template Name(s) as they appear in your Meta WhatsApp Manager dashboard?

Once you share the template name(s), we will test fetching them directly to resolve the dropdown connection issue for you.

seven7_followup_message_template

day6_follow_up_message

day5_followup_message

day5_followup_message

Hello Joctan,

Thank you for providing the template names.

When testing the request in your Pabbly Connect workflow, Meta returned the following API error:

GraphMethodException (Error Code 100): API calls from the server require an appsecret_proof argument

This occurs because the Require App Secret security setting is enabled inside your Meta Developer app dashboard, which blocks external server requests from fetching your templates.

To fix this and load your templates in Pabbly Connect, please follow these steps:

1. Log in to your Meta Developers Dashboard.

2. Select the Meta App associated with your WhatsApp Cloud API.

3. In the left menu, go to App Settings > Advanced.

4. Scroll down to the Security section.

5. Set Require App Secret to No / Disabled.

6. Save your changes at the bottom.

Once updated, return to your Pabbly Connect workflow and click Save & Send Test Request again. Your templates will populate as expected.

Please let us know once you've updated this setting!

I have tried to do what you instructed

but now what i see the pop appears but not my real templates found on my whatsapp meta business

the link is below

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTY4MDYzNDA0MzQ1MjZkNTUzNzUxM2Ii_pc

Hello Joctan,

The issue occurs because Pabbly Connect is currently authenticated with a test or sandbox Meta account rather than your production Meta Business Manager account where your active templates reside.

To resolve this and pull your live templates, please re-authenticate your connection following these steps:

1. Locate Your Live Credentials:

   • Go to your Meta Developer Portal and select your live app.

   • Navigate to WhatsApp > API Setup.

   • Note down your live WhatsApp Business Account ID (WABA ID) and Phone Number ID.

   • Ensure you are using a Permanent System User Access Token generated with both whatsapp_business_messaging and whatsapp_business_management permissions.

2. Re-connect in Pabbly Connect:

   • Open your workflow step: RMT Corporate Carousel SM Workflow.

   • In the WhatsApp Cloud API action step, click Connect and select Add New Connection.

   • Enter your live System User Token, Phone Number ID, and WABA ID.

   • Save the connection.

3. Verify Templates:

   • Click the Template Name dropdown.

   • Your custom approved templates should now load instead of the test templates.

Please give this a try and let us know if your active templates appear!

I WAS SUCESSFULL To set my App into a live model, but and trying to reconnect again but the only templates that apper is not of mine i created

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTY4MDYzNDA0MzQ1MjZkNTUzNzUxM2Ii_pc

Hello Hrishabh

now am able to see my template pop correctly the only challanges remain is to deliver the template messages to customer, how can i fix

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTY4MDYzNDA0MzQ1MjZkNTUzNzUxM2Ii_pc

Hello Joctan,

The API test in your Pabbly Connect workflow was successful, and Meta accepted the message request (statusCode: 200).

If the message hasn't arrived on your handset yet, the reason is almost certainly the phone number format:

1. Include Country Code Without + or Extra Digits: In your Receiver : To (Phone Number) field, the current mapped value is 768987900. WhatsApp Cloud API requires the full international country code prefix (for example, 255768987900 for Tanzania).

2. Update Source/Google Sheet Data: Make sure the recipient numbers in your Google Sheet column include their country code directly (e.g., 255768987900 instead of 768987900 or 0768987900).

3. Meta Business Manager 24-Hour / Testing Limit: If you are testing using a WhatsApp test phone number provided by Meta, messages can only be delivered to numbers added to your "To" test recipients list in the Meta Developer Dashboard.

Once you update the phone number in your Google Sheet to include the full country code and click Save & Send Test Request, the WhatsApp message will be delivered immediately