Why these many payments are getting missed and why direct enrollment is not happening?

[Vireesh]

I have automated a course selling process and I am noticing that a lot of payments are missing and only a few registrants are getting enrollment mails as per the automation set.

Why is it not smooth and how to fix it?

 

[Vipin Mishra]

Hello Vireesh,

We would like to inform you that we have checked your account and we found that you are getting more Missed Payments since your customer does the checkout but did not complete the payment process so the customer created as well as invoice also generated and Subscription shows in Pending State and Invoice shows created and under sales tab it shows overdue. So, once your customer pay for that particular Invoice then the payment will not show in missed payments and it will come under Amount.

Please check the same at your end too and still you face any issue then please feel free to reach us.

Regards,
Vipin Mishra

 

[Vireesh]

Thanks for the clarification, Vipin.

I have noticed one more thing here is that all the conversions that are happening are not getting tracked in Facebook conversion report.

Even after adding the FB pixel some of the conversions are getting tracked and many are getting missed.

So far it is showing only 27 signups and actual signups are 84.

Can you please cross check this and clarify if I need to fix anything from my end?

 

[PabblyMember2]

Hey Vireesh,

We will look into this and assist you accordingly.
Thanks for your patience in advance.

 

[Vireesh]

Looking forward to hearing from you soon on this.

 

[Vireesh]

Hi,
any update with respect to my above query??

I am planning to run one more ad now so waiting for your confirmation and solution for the previous issues.

 

[Manoj Rangare]

Hello Vireesh,

We want to know from you that you have put Pixel code in the checkout page of which product and plan?

Regards,
Manoj Rangare

 

[Vireesh]

Hi,
here is the link.

https://payments.pabbly.com/subscribe/62629ad3f4787c2a549c46d2/bz-enrollment

 

[PabblyMember2]

Hey,
We could not find any tracking code/pixel ID applied with the mentioned product.

 

[Vireesh]

Akanskhsa in that case how the FB has tracked 26 enrollments?

 

[PabblyMember2]

It's because the pixel code is applied to the following plan - https://payments.pabbly.com/subscribe/622347ac19baf235ca750d68/bz-enrollment and mistakenly you provided us with the wrong plan link since both the plans have the same name.

However, we have started working on the issue and will provide you with the resolution soon.