WooCommerce - Freshdesk Create Ticket Issue

[vidhivora]

I am trying to pass woocommerce data to Freshdesk to create ticket.

However I am getting in freshdesk when I try to pass json data of woocommerce to freshdesk. I have properly connected woocommerce store and freshdesk with credentials. When I check data in for freshdesk I seee this data

"Custom Fields Pabbly Custom Fields {{pabbly Custom Key}}": "{{pabbly_custom_value}}"

And Data out has this error
{
"Description": "Validation failed",
"Errors 0 Field": "pabbly_custom_fields",
"Errors 0 Message": "Unexpected/invalid field in request",
"Errors 0 Code": "invalid_field"
}

Usecase is same - create a new ticket for each woocommerce order update.

 

[Pabblymember11]

Hey @vidhivora

We have forwarded your query to our tech team and they are currently looking into it. So, kindly allow us some time.

 

[vidhivora]

Any update?

 

[Pabblymember11]

Hey @vidhivora

Our tech team is currently looking over your concern and testing the endpoint. We will let you know with an update soon.

Your kind patience will be highly appreciated.

 

[vidhivora]

I hope I do get some sort of an update today as this is critical to my business. Thanks

 

[Pabblymember11]

Hey @vidhivora

We have made some changes in the desired action step and it is working fine now(reconnect the action step once).

Kindly give it a try and let us know if that works for you.