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Woocommerce triggers WhatsApp when "new order" is created but not when an order is "cloned"

Koldo

Member
My workflow works perfectly when a new order is created in WooCommerce sending a template message via WhatsApp API with a payment link related to that order.
However there is an important issue I can't solve.

Often I need to clone several orders in WooCommerce. For that propose, I installed a little plugin which does the task easily but here is the problem. The triger "new order is created" doesn't work when cloning an order. It doesn't trigger the action.

I have created a different workflow that triggers the action when an "order is updated" While it works when I clone the order by myself sending new order details, it also sends a WhatsApp message when client pays the order so the order gets updated. That new messages are unnecesary and repetitive. they don't need to receive a payment link, as they have already paid.

So, how could I make the system to understand a clone order is a new order?

Could there be other imaginative way to automatize the task of sending a payment link through WhatsApp just once when cloning many orders at a time.?


Thanks in advance for the help
 

Supreme

Well-known member
Staff member
Hey @Koldo
Often I need to clone several orders in WooCommerce. For that propose, I installed a little plugin which does the task easily but here is the problem. The triger "new order is created" doesn't work when cloning an order. It doesn't trigger the action.
Once you clone the workflow, you will be required to configure the webhook/pc mail hook in your application again to run the cloned workflow.
 

Supreme

Well-known member
Staff member
I have created a different workflow that triggers the action when an "order is updated" While it works when I clone the order by myself sending new order details, it also sends a WhatsApp message when client pays the order so the order gets updated. That new messages are unnecesary and repetitive. they don't need to receive a payment link, as they have already paid.
Regarding your concern, kindly use the Filter action step after the trigger event which will work when an order is paid and completed.
 

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