Workflow issue

[Ankur Sarda]

I am facing an issue in my workflow... I could see in history that my last task got executed on 19th March and thereafter no task were been executed... However am continuously getting sales... I am selling course via invanto... So I did integration using webhook... Since 20th March my students are getting sms and purchase mail which is a part of my integration but they are not receiving access details mail..... The task which are going fine i.e sms and purchase mail are also not reflecting in history bar.... Kindly look into this

My account detail :-
[hidden]

My workflow name " All course router - Razorpay to invanto

 

[Hardik]

I am facing an issue in my workflow... I could see in history that my last task got executed on 19th March and thereafter no task were been executed... However am continuously getting sales... I am selling course via invanto... So I did integration using webhook... Since 20th March my students are getting sms and purchase mail which is a part of my integration but they are not receiving access details mail..... The task which are going fine i.e sms and purchase mail are also not reflecting in history bar.... Kindly look into this

My account detail :-
[hidden]

My workflow name " All course router - Razorpay to invanto

We just reviewed your account and looks like we are not receiving any webhook data from the Razorpay end as a result of which your workflow stopped executing. We would request you to kindly get in touch with them and confirm if they are successfully being able to push data to the webhook URL or not.

 

[Neeraj]

Further to troubleshoot your incoming webhook, you can refer video on the link below.

Troubleshooting Webhooks: Data Not Coming or Data Coming Multiple Times

In order to check whether the data is being properly sent to the webhook URL, you can test it with the help of webhook.site You will be needing to simply copy the webhook URL from the webhook.site and put it in the third-party application from where you need to pass the data. We got an...

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