Workflow not sending data to Google Sheet

Hello,

The WooCommerce trigger step is based on descriptive webhooks, and we do not have any control over the data that WooCommerce sends to Pabbly Connect. If WooCommerce sends the data, the workflow will be triggered; otherwise, it will not.

We suggest cloning your workflow, which will generate a new webhook URL. Set up this webhook in your WooCommerce account, and then try capturing a new order in the new workflow.
https://youtu.be/8RFjEQFlB_0?si=RwlX7jB_M8Rod3O1&t=159

I duplicated the workflow and I recapture and receive data frp Wppcommerce however it is not sending the dato to Google Sheet

Workflow: https://connect.pabbly.com/workflow/sendwebhookdata/IjU3NjcwNTY4MDYzNjA0MzE1MjY0NTUzNDUxMzAi_pc
Task History ID -

IjU3NjYwNTZjMDYzZTA0Mzc1MjZkNTUzMDUxMzA1MTZiNTQzNjBmMzQi_pc

Hello,

Thank you for getting back to us and for sharing the updated workflow details.

To help us investigate this further, please create a new test order in your WooCommerce store and do not make any changes to the workflow after placing the order.

Once the order is created, please check whether the order data is successfully added to your Google Sheet.

If the new order is also not added to the Google Sheet, please share the following details with us:

• The order details of the test order

• The corresponding Task History ID

We will then review the execution logs and investigate the issue further.

At present, it appears that the actions added after the WooCommerce trigger are not being triggered as expected, which may be causing the issue. The new test will help us confirm this behaviour and identify the exact point of failure.

Please share the details with us once the test is completed, and we will look into it further.

this is the details on my test order
Task History ID -

IjU3NjYwNTZjMDYzZTA0Mzc1MjY5NTUzNjUxMzc1MTYwNTQzMjBmMzIi_pc

Hello,

Thank you for sharing the details and the Task History ID.

We have escalated the issue to our technical team for further investigation, as the steps after the WooCommerce trigger are not executing as expected.

We’ll get back to you once we have an update from the team.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Hello,

Thank you for your patience.

We would like to inform you that the issue where only the first step of the workflow was executing while the subsequent steps were not running has now been resolved by our team.

For any new workflow executions, the subsequent steps should now execute normally.

For the existing Task History executions that were affected, you will need to re-execute the entire workflow from the Task History. Once re-executed, the remaining steps should run as expected.

Please try this and let us know if you still face any issues. We’ll be happy to assist you further.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

ok thanks for your help, can you explain what causing tge problem so that we can avoid it in the future?

The issue required a backend adjustment. You don't need to make any changes on your end.