Workflow shows success however not receiving whatsapp

[Parth]

My Workflow name "Whatsapp Chatbot" using Whatsapp cloud API. i am not receiving Reply even though workflow shows success. have checked 2-3 times. dont know how to check on facebook whatsapp app reason of failure. it has been working consistently before for many days. suddently stopped

 

[Pabblymember11]

Hey @Parth

As we can see from your workflow, you are getting responses from your WhatsApp Cloud API correctly.

 

[Pabblymember11]

Further, If the end user did not initiate the conversation with your WhatsApp - you must use a "Send Template Message" action instead. Once, the user started a conversation with your WhatsApp then, only you can use this action step.

 

[Parth]

End user has initiated all transaction, so above should be working, but not working, in pabbly it is showing success but not getting delivery. @Supreme

 

[Pabblymember11]

Hey @Parth

As we have stated earlier that please use the " WhatsApp Cloud API: Send Template Message" action step instead of "WhatsApp Cloud API : Send Text Message" action step.

Since the end user did not initiate the conversation with your WhatsApp - you must use a "Send Template Message" action instead. Once, the user started a conversation with your WhatsApp.