Workspace Email Connected. Emails also Sent, but not getting Delivered.

[Kamal Lakhera]

Its a simple workflow. I have joined Google form with Google Workspace Email response.

Both Triggered Well.

Email is also showing in the sent Folder in my google workspace gmail account but not getting delivered to the destination address.

Please Help !!!!!

 

[Pabblymember11]

Hey @Kamal Lakhera

We have tested the same workflow scenario at our end and it is sending the email to the right recipient's email address.

Kindly check again and if you still face the same difficulty again then record a short video or share a screenshot.

 

[Shreyas Umesh]

I'm facing the same issue. The response shows sent on Pabbly but the recipient isn't receiving any emails.

The email is in the sent box but isn't received. The sender email is Google Workspace email.

 

[Pabbly]

I'm facing the same issue. The response shows sent on Pabbly but the recipient isn't receiving any emails.

The email is in the sent box but isn't received. The sender email is Google Workspace email.

View attachment 10646

Can you let us know the name of the workflow so that we can test it once from our end?

TIA!

 

[Shreyas Umesh]

Can you let us know the name of the workflow so that we can test it once from our end?

TIA!

Sure, It is named has "SCK Affiliate Sign Up"

 

[Pabbly]

Hey @Shreyas Umesh

Can you please make a fresh connection with your Google Workspace email and then try? We tested through Google Workspace email and we were able to receive the email immediately.

Do let us know if the works for you.

 

[Shreyas Umesh]

I did add the Google account has a new connection but that didn't work either.

I changed the sender email to my personal Google workspace email and the email was sent. Any idea what could be the issue?

 

[Pabbly]

I did add the Google account has a new connection but that didn't work either.

I changed the sender email to my personal Google workspace email and the email was sent. Any idea what could be the issue?

Yes, we saw that. Can you confirm if your other email address is properly configured for sending emails from your Google Workspace account (the one which starts with [email protected])?

Note that we tested and checked for a possible issue but couldn't find anything unusual at our end.

 

[Shreyas Umesh]

Yes, we have always used that email address inside Pabbly for sending emails via Gmail. This is the first time I'm facing this issue. Plus it shows in the sent box which is actually weird.

 

[Kamal Lakhera]

I found no errors showing in https://toolbox.googleapps.com/apps/checkmx/ for my workspace domain. (dkim spf dmarc etc)

Don't know where to check this problem.

Email showing in sent mails, still not getting delivered. Please check the following video.

Workspace Email is not getting delivered.mp4

bit.ly

Thanks

 

[Shreyas Umesh]

I found no errors showing in https://toolbox.googleapps.com/apps/checkmx/ for my workspace domain. (dkim spf dmarc etc)

Don't know where to check this problem.

Email showing in sent mails, still not getting delivered. Please check the following video.

Workspace Email is not getting delivered.mp4

bit.ly

Thanks

Change the sender email to something other than [email protected] and see if that works because it did for me.

 

[Kamal Lakhera]

Yes, It is working through normal Gmail.

But we need to work it on Workspace (Personalized Domain) Email.

 

[Shreyas Umesh]

Yes, It is working through normal Gmail.

But we need to work it on Workspace (Personalized Domain) Email.

[email protected] did not work but my personal domain email did work ([email protected]) for me.

 

[Kamal Lakhera]

@gmail is working fine. @domain not working.

is there any setting which we are missing.?

 

[Pabblymember11]

Hey @Kamal Lakhera

We have tested the same at our end with all the domain sites and all of them are working fine. Kindly contact the Google Workspace team for the same.

You can also refer to the following thread for a similar problem.

E-mails with domain alias are not working. - Google Workspace Admin Community

 

[Kamal Lakhera]

As I mentioned all settings are OK. I am able to send and receive emails directly through Google Workspace gmail account.

But not through Pabbly Connect.

 

[Kamal Lakhera]

Just reached to the logs email sent through Pabbly Connect. (Snapshots Attached)
Please help to solve the issue.

 

[Pabblymember11]

Hey @Kamal Lakhera

As we have tested the action step with our particular domain it is working, so kindly contact the Google Workspace support team for the same.

 

[Kamal Lakhera]

Please check ASAP.

 

[Kamal Lakhera]

Please confirm Pabbly Connect CURRENT SERVER or IP ADDRESS. So that SPF records can be double checked as suggested by Google Support.