Your sending is paused for review
Status: Open · Asked by Glen Rimmer on · 0 views
Hi Pabbly Support Team,
My account was automatically paused due to a soft bounce threshold on our recent send to Microsoft domains (Outlook/Hotmail/Live).
We have fully updated and verified our domain authentication for our domain. Our SPF record (v=spf1 include:mserv.pabbly.com ~all), DKIM CNAMEs, and DMARC records are now active in our DNS.
The soft bounces were temporary throttling/deferral responses from Microsoft servers during our DNS propagation, not invalid email addresses (our hard bounce rate was only 0.04%).
Could you please review our domain verification status in the dashboard and unpause our account?
Thank you!
Hello Glen,
Thank you for reaching out and for the detailed information.
A 'Blocked' or paused status on the Pabbly (Send with Us) delivery server can occur when the soft bounce rate exceeds the acceptable threshold.
To resolve this and restore sending, please:
1. Review and clean your subscriber list thoroughly to remove invalid, inactive, or unengaged email addresses. You can use the Pabbly Email Verification dashboard (https://verify.pabbly.com/app) for this.
2. Ensure all future campaigns are sent only to permission-based and verified contacts.
Once you have cleaned your list, please reply to this ticket confirming the cleanup. Our team will then review your account and the recent cleaning logs, and proceed with unblocking your delivery server so you can resume sending safely.