Your sending is paused for review

Hi Pabbly Support Team,

My account was automatically paused due to a soft bounce threshold on our recent send to Microsoft domains (Outlook/Hotmail/Live).

We have fully updated and verified our domain authentication for our domain. Our SPF record (v=spf1 include:mserv.pabbly.com ~all), DKIM CNAMEs, and DMARC records are now active in our DNS.

The soft bounces were temporary throttling/deferral responses from Microsoft servers during our DNS propagation, not invalid email addresses (our hard bounce rate was only 0.04%).

Could you please review our domain verification status in the dashboard and unpause our account?

Thank you!

Hello Glen,

Thank you for reaching out and for the detailed information.

A 'Blocked' or paused status on the Pabbly (Send with Us) delivery server can occur when the soft bounce rate exceeds the acceptable threshold.

To resolve this and restore sending, please:

1. Review and clean your subscriber list thoroughly to remove invalid, inactive, or unengaged email addresses. You can use the Pabbly Email Verification dashboard (https://verify.pabbly.com/app) for this.
2. Ensure all future campaigns are sent only to permission-based and verified contacts.

Once you have cleaned your list, please reply to this ticket confirming the cleanup. Our team will then review your account and the recent cleaning logs, and proceed with unblocking your delivery server so you can resume sending safely.

Hello Glen,

Just following up on our previous email regarding your paused delivery server.

Please confirm once you have reviewed and cleaned your subscriber list as advised. Once confirmed, we can review the account and proceed accordingly.

Please let us know if you need any assistance with the process.

Hi - I uploaded my mailing list to the verification app and I get a message stating I do not have enough credits to use it. I signed up for a 3 year deal to use all apps in the Pabbly suite. Can you advise next steps? Thanks.

Hello Glen,

Thank you for reaching out.

While your Pabbly Plus 3-Year Plan gives you full access to all core Pabbly applications (such as Pabbly Email Marketing and Pabbly Connect), Pabbly Email Verification operates as a separate credit-based tool.

Email verification credits are purchased separately based on the size of the list you wish to clean. You can purchase verification credits directly inside your dashboard under the Email Verification section.

Once you have verified and cleaned your contact list, please reply here to confirm so we can review your account and proceed with restoring your sending capabilities on the delivery server.

Hi Hrishabh

Thanks for your reply. The package I purchased is Pabbly Plus and my receipt states access to ALL Pabbly apps. Are you now telling me you are not honouring this? See attached the receipt from November 2025 attached for $1296.

Hello Glen,

Thank you for your response.

We would like to clarify that your Pabbly Plus 3-Year Plan includes access to applications like Pabbly Connect and Pabbly Email Marketing.

However, Pabbly Email Verification is a separate credit-based service and is not included in the Pabbly Plus plan. To verify and clean your email list, you need to purchase Email Verification credits separately based on the number of emails you want to verify.

Once your list is verified and cleaned, please let us know so we can assist you further with restoring your sending capabilities.

Hi Naman

This is not what I signed up for. My receipt as you can see in my previous post states access all Pabbly Apps.

I shall as you suggest go ahead and pay the extra to verify the email list. It is certainly not about me spending an extra $15 as I would happily pay more for the service you guys provide. It is about you not honouring the agreement we had which is not right. But there is nothing I can do about it other than warn others!

I will be back in touch once I have run the verification.

Hello Glen,

We would like to clarify that the Pabbly Plus 3-Year Plan provides access to the core Pabbly applications included under the plan, such as Pabbly Connect and Pabbly Email Marketing.

However, Pabbly Email Verification is a separate credit-based service because it works on a usage basis. The verification process consumes credits depending on the number of emails being verified, and therefore it is not included as part of the Pabbly Plus subscription.

We have also reviewed the plan details from the purchase period and the current plan details, and Pabbly Email Verification is not listed as an included application/service under the Pabbly Plus plan.

We appreciate your understanding.