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Zoho Bigin Create contact deal error

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Prashanth

Member
Your Task History ID
IjU3NjAwNTZkMDYzZjA0MzM1MjZkNTUzNTUxMzE1MTY3NTQzOSI_3D_pc
Hi,

I am trying to build a workflow that goes this way
Google Sheets -> Zoho Bigin: Create Contact -> Zoho Bigin: Create Contact Deal

While the automation successfully creates a contact in Zoho Bigin, the create contact deal step shows an error of MAPPING_MISMATCH / Layout doesn't contain the Pipeline.

I am attaching the screenshot of the error, and the pipeline name details that appear in the Zoho Bigin Dashboard. Could you please help me sort this issue?
 

Attachments

  • Zoho bigin create contact deal error.png
    Zoho bigin create contact deal error.png
    62.7 KB · Views: 148
  • Zoho bigin pipeline details.png
    Zoho bigin pipeline details.png
    71.8 KB · Views: 129
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Pabblymember11

Guest
Hey @Prashanth

We can see from your workflow that the "Zoho Bigin: Create Contact Deal" action step is functioning properly.

1680239616707.png
 

Prashanth

Member
Hi, Yes, it is working only for the 1st pipeline, which is "Sales Pipeline", But if we create another pipeline, let's say, "Support", then it doesn't sync the data.
 
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Pabblymember11

Guest
Hey @Prashanth

If you want to add a contact deal in another pipeline as well, then you can use another "Create Contact Deal" action step.
 

Steve

Member
Why wasn't this question properly answered??? I am having the same issue, and no one ever updated this post with the solution to this issue.
 

Steve

Member
@ArshilAhmad I'm getting the exact same error on the exact same Bigin action. See the attached screenshot. It seems like there must be a specific way that we must enter the Pipeline, but I'm not 100% certian. I've tried entering the Pipeling as "Standard" and also as "Sales Pipeline" which is the actual name of the pipeline. Neither worked and produced the same error as seen below. Can you please help me, (and anyone else who may get this error) with understanding exactly to avoid this error. Thank you.

Pabbly-Bigin-Error.png
 

Preeti Paryani

Well-known member
Staff member
Hello @Steve

You would have received an email regarding this, kindly check your inbox for the same. The forum thread title is - Zoho Bigin Create contact deal
 

ArshilAhmad

Moderator
Staff member
It seems that you weren't entering the correct name for the Pipeline. We have changed it on your behalf, and it appears to have resolved the issue.
1729205876210.png
 

Steve

Member
Thanks. I didn't realize that was the pipeline name because it's entered as "Sales Pipeline." I didn't know that Bigin adds the word "Standard" after the pipeline name. It's working great now. Thank you.
1729235023572.png
 
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