Zoho Bigin Create contact deal error

[Prashanth]

Your Task History ID

IjU3NjAwNTZkMDYzZjA0MzM1MjZkNTUzNTUxMzE1MTY3NTQzOSI_3D_pc

Hi,

I am trying to build a workflow that goes this way
Google Sheets -> Zoho Bigin: Create Contact -> Zoho Bigin: Create Contact Deal

While the automation successfully creates a contact in Zoho Bigin, the create contact deal step shows an error of MAPPING_MISMATCH / Layout doesn't contain the Pipeline.

I am attaching the screenshot of the error, and the pipeline name details that appear in the Zoho Bigin Dashboard. Could you please help me sort this issue?

 

[Pabblymember11]

Hey @Prashanth

We can see from your workflow that the "Zoho Bigin: Create Contact Deal" action step is functioning properly.

 

[Prashanth]

Hi, Yes, it is working only for the 1st pipeline, which is "Sales Pipeline", But if we create another pipeline, let's say, "Support", then it doesn't sync the data.

 

[Pabblymember11]

Hey @Prashanth

If you want to add a contact deal in another pipeline as well, then you can use another "Create Contact Deal" action step.

 

[Paulitalia]

@Prashanth I also have the same problem as you in creating the deal. How did you solve? Thank you

 

[Steve]

Why wasn't this question properly answered??? I am having the same issue, and no one ever updated this post with the solution to this issue.

 

[ArshilAhmad]

@Steve, Please elaborate on your specific concern and share the workflow URL where you are experiencing this issue.

 

[Steve]

@ArshilAhmad I'm getting the exact same error on the exact same Bigin action. See the attached screenshot. It seems like there must be a specific way that we must enter the Pipeline, but I'm not 100% certian. I've tried entering the Pipeling as "Standard" and also as "Sales Pipeline" which is the actual name of the pipeline. Neither worked and produced the same error as seen below. Can you please help me, (and anyone else who may get this error) with understanding exactly to avoid this error. Thank you.

 

[ArshilAhmad]

Please share the Workflow URL in which you are encountering this issue.

 

[Steve]

Please share the Workflow URL in which you are encountering this issue.

Is there a way I can share that with you privately?

 

[Preeti Paryani]

Hello @Steve

We have tagged you in a private thread you can share the Workflow URL there.

 

[Steve]

Hello @Steve

We have tagged you in a private thread you can share the Workflow URL there.

Where? I'm not sure where to find this private thread.

 

[Preeti Paryani]

Hello @Steve

You would have received an email regarding this, kindly check your inbox for the same. The forum thread title is - Zoho Bigin Create contact deal

 

[Steve]

Hello @Steve

You would have received an email regarding this, kindly check your inbox for the same. The forum thread title is - Zoho Bigin Create contact deal

The only emails I am getting are alerts about messages in this thread.

 

[Preeti Paryani]

Hello @Steve

No worries, you can share the Workflow URL with us at [email protected]

 

[Steve]

Hello @Steve

No worries, you can share the Workflow URL with us at [email protected]

Sent. Thank you.

 

[Preeti Paryani]

Hello @Steve

Please try using the Create Contact Deal(BETA) action instead of Create Contact Deal.

Please let us know if it works.

 

[Steve]

Hello @Steve

Please try using the Create Contact Deal(BETA) action instead of Create Contact Deal.

View attachment 48671

Please let us know if it works.

I'm getting the same error. I also tried "Standard" and "Sales Pipeline" and get the same result.

 

[ArshilAhmad]

It seems that you weren't entering the correct name for the Pipeline. We have changed it on your behalf, and it appears to have resolved the issue.

 

[Steve]

Thanks. I didn't realize that was the pipeline name because it's entered as "Sales Pipeline." I didn't know that Bigin adds the word "Standard" after the pipeline name. It's working great now. Thank you.