Error Handling

[Chris C]

Hi,
Having come from Zapier & Make, I'm wondering if there is a built in error handling routine in Pabbly Connect. This is not specific to any particular workflow, but it will be important to know if for example a field is empty and the workflow cannot complete the next step.
I know we get notified if an error occurs in a workflow, but is there a way to trap it in the workflow so that it can be dealt with in the workflow, for example by going down a different path.
thanks
Chris

 

[Nexify]

Hi,
Having come from Zapier & Make, I'm wondering if there is a built in error handling routine in Pabbly Connect. This is not specific to any particular workflow, but it will be important to know if for example a field is empty and the workflow cannot complete the next step.
I know we get notified if an error occurs in a workflow, but is there a way to trap it in the workflow so that it can be dealt with in the workflow, for example by going down a different path.
thanks
Chris

I have just come across your post and am wondering the same thing. I have a workflow that should send an email to a user. It would be nice to have an error handler that could send another message saying that there had been an error and we get back as soon as we can to them or something. So hopefully this gets picked up!

 

[Preeti Paryani]

Hi there,

We do send email notifications if an error occurs within a workflow. However, if you're not receiving those emails, could you please share the workflow URL so we can check this further for you?

Looking forward to your response.

 

[Nexify]

Yes I know you do. That is not what I was asking. If there were an error handler I could send the user the workflow is running for a message that it failed. Or any other actions. Like what Chris the thread starter asked.

 

[Fagun Shah]

Yes I know you do. That is not what I was asking. If there were an error handler I could send the user the workflow is running for a message that it failed. Or any other actions. Like what Chris the thread starter asked.

They provide webhook trigger for error occurred in workflow, this video should help -

 

[Nexify]

That is great @Fagun Shah ! Exactly what I need.
Is there an easy way to test this apart from waiting for an error to occur?

 

[ArshilAhmad]

You can use the "Test Webhook" button to send sample data and test the workflow.

 

[Nexify]

Thank you @ArshilAhmad , but how do I test this with real data (I want to know what data comes through).
- I just had an error come through, that brings me to the next question. Can I retrieve data from the failed run? I want to send an email to the person initiating that run (and the email address is in the workflow).

 

[ArshilAhmad]

Thank you @ArshilAhmad , but how do I test this with real data (I want to know what data comes through).
- I just had an error come through, that brings me to the next question.

To capture a real error, you can click on the 'Re-Capture Webhook Response' button and wait for a new error to occur. It will automatically be captured in the trigger step.

Can I retrieve data from the failed run?

No, it's not possible to capture data from an already existing failed task.

I want to send an email to the person initiating that run (and the email address is in the workflow).

Please make a short screen recording and elaborate a bit more on what you mean by 'person initiating that run'. You can add a Gmail action step to your workflow to send error notification emails to anyone you want.