All closed support tickets have reopened

[psyash]

All of our closed chatflow tickets have re-opened, not sure what has happened but my team is really frustrated with these issues. Can you please help?

 

[Preeti Paryani]

Hello @psyash,

Could you please confirm the email address associated with your Pabbly Chatflow account, along with the WhatsApp number where you are experiencing this issue? This will help us review the details and assist you accordingly.

 

[psyash]

Hello @psyash,

Could you please confirm the email address associated with your Pabbly Chatflow account, along with the WhatsApp number where you are experiencing this issue? This will help us review the details and assist you accordingly.

Hello @Preeti Paryani
refer below details:
[email protected]
9920905050

 

[Preeti Paryani]

Hello @psyash,

Upon checking your account, it appears that due to the chat rule, the ticket status is changing from Intervened to Open after a day. This seems to be the reason why all your tickets are moving back to the Open status.

 

[psyash]

hi @Preeti Paryani
This is definitely a bug on your end, because the only rule that i have setup on my account is for intervened status

 

[Preeti Paryani]

Hello @psyash,

Upon checking the team queue, it appears that the chats are being marked under the correct statuses. However, we recommend monitoring both the chat status and the activity log to better understand whether any chats are being reopened as Open after previously being marked with another status.

For better understanding, please check this video -

(3) All closed support tickets have reopened | Pabbly Support

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