Few Issues in Using Chatflow

[taxajca]

1) Whenever a chat is assigned to some team member, next time when client texts after even 2/3 mins then it gets assigned to another one. I want that chat to be assigned to same person whom it was assigned earlier. In our case dedicated RM/case experts are for clients so once a chat is assigned to someone it should be with him all the time untill manually assigned to someone else.

2) We aren't able to send message to anyone directly from our end, even through templates and even after client has interacted with us.

3) Automated/Triggered Messages aren't being sent to clients whom we have been interacting over Pabbly Chatflow

4) Chat Flows doesnt triggers all the time even after setting up keywords and regen.

5) Chats should be highlighted which hasn't been reverted by anyone.

 

[Preeti Paryani]

Hello @taxajca,

We have tested this issue with our account; however can't replicate the issue. We are monitoring the chat behavior under your account.

1) Whenever a chat is assigned to some team member, next time when client texts after even 2/3 mins then it gets assigned to another one. I want that chat to be assigned to same person whom it was assigned earlier. In our case dedicated RM/case experts are for clients so once a chat is assigned to someone it should be with him all the time untill manually assigned to someone else.

Could you please share some chat examples showing the same?

2) We aren't able to send message to anyone directly from our end, even through templates and even after client has interacted with us.

4) Chat Flows doesnt triggers all the time even after setting up keywords and regen.

Could you please elaborate more about this? Are the messages automated under flows or workflows?

Automated/Triggered Messages aren't being sent to clients whom we have been interacting over Pabbly Chatflow

No such feature is currently available. If once opened, it would be highlighted further if not reverted.

5) Chats should be highlighted which hasn't been reverted by anyone.