Few Issues in Using Chatflow

[taxajca]

1) Whenever a chat is assigned to some team member, next time when client texts after even 2/3 mins then it gets assigned to another one. I want that chat to be assigned to same person whom it was assigned earlier. In our case dedicated RM/case experts are for clients so once a chat is assigned to someone it should be with him all the time untill manually assigned to someone else.

2) We aren't able to send message to anyone directly from our end, even through templates and even after client has interacted with us.

3) Automated/Triggered Messages aren't being sent to clients whom we have been interacting over Pabbly Chatflow

4) Chat Flows doesnt triggers all the time even after setting up keywords and regen.

5) Chats should be highlighted which hasn't been reverted by anyone.

 

[Preeti Paryani]

Hello @taxajca,

We have tested this issue with our account; however can't replicate the issue. We are monitoring the chat behavior under your account.

1) Whenever a chat is assigned to some team member, next time when client texts after even 2/3 mins then it gets assigned to another one. I want that chat to be assigned to same person whom it was assigned earlier. In our case dedicated RM/case experts are for clients so once a chat is assigned to someone it should be with him all the time untill manually assigned to someone else.

Could you please share some chat examples showing the same?

2) We aren't able to send message to anyone directly from our end, even through templates and even after client has interacted with us.

4) Chat Flows doesnt triggers all the time even after setting up keywords and regen.

Could you please elaborate more about this? Are the messages automated under flows or workflows?

Automated/Triggered Messages aren't being sent to clients whom we have been interacting over Pabbly Chatflow

No such feature is currently available. If once opened, it would be highlighted further if not reverted.

5) Chats should be highlighted which hasn't been reverted by anyone.

 

[taxajca]

Hi @Preeti Paryani yesterday i had a call with @Soumya Tripathi on which we discussed some of this queries out of which

1) May be due to Round Robin Rule, which i have deactivated so shouldnt be the issue now, shall keep you posted

2&3) Attached Screenshots - 1 with existing client with whom we have been chatting regularly 2- New Lead to whom first time message was being sent through Trigger from Zoho CRM. Both were not being sent, this is a serious concern for us since the sole purpose is automation

4) Resolved

5) Understood

 

[Hrishabh.pabbly]

Hello @taxajca,

Thank you for sharing the screenshot.

The issue you're facing is due to a restriction from Meta’s end. The error code 131049 generally indicates that Meta has temporarily blocked message delivery to prevent spam or policy violations.

This can happen if:

• Too many messages were sent in a short period
• The message template is being used in a way that violates Meta’s guidelines
• The recipient has not interacted recently (outside the 24-hour window)

We recommend waiting for some time and then trying again. If the issue persists, consider using a different approved template or reviewing your message flow.

Let us know if you need further help.

 

[taxajca]

Hi @Preeti Paryani & @Resham i really need help in chat assignment thing, since we deal with more than 500 clients/chats on daily basis with dedicated and mostly fixed relationship manager/agent. Any trigger flow or automated messages moves the chats to unassigned and makes hard to follow up and track

can you guys help in this please? I just dont want chats assigned team member to change automatically in any case, it has to be manual, no matter what.

 

[Preeti Paryani]

Hello @taxajca,

As discussed during our call, please share the phone number where you observed this behavior so we can investigate the issue accordingly.

Hi @Preeti Paryani & @Resham i really need help in chat assignment thing, since we deal with more than 500 clients/chats on daily basis with dedicated and mostly fixed relationship manager/agent. Any trigger flow or automated messages moves the chats to unassigned and makes hard to follow up and track

can you guys help in this please? I just dont want chats assigned team member to change automatically in any case, it has to be manual, no matter what.

 

[taxajca]

here it is
Sanjay Sannapa: 8505959079
Panjak Chhabra: 9041623226
Neha : 9960877313
Veena Bairagi: 7000892898

 

[Preeti Paryani]

Thanks for sharing the details.

We’ll look into the issue tomorrow and first test it using our own account. After reviewing, we’ll discuss it internally with our team. If we feel a meeting is necessary, we’ll inform you accordingly. We appreciate your patience and understanding.

 

[taxajca]

Any progress on this please?

 

[Preeti Paryani]

Hello @taxajca,

We’ve been monitoring the issue, but to check this in real-time, would you be available to join us for a Google Meet?

We’re available during the following slots today:
12:00–1:00 PM or 4:00–5:00 PM

Please let us know your preferred time, and we’ll send over the meeting link accordingly.

 

[taxajca]

I am available 12:00–1:00 PM

 

[Preeti Paryani]

Hello @taxajca,

As discussed over the call, the requested slot is currently unavailable. However, I will be sharing an alternate available slot with you shortly and will inform you over a call once it's finalized.

 

[Preeti Paryani]

Hello @taxajca,

Please join us using the following meet link https://meet.google.com/mnk-tckb-txj

 

[taxajca]

thank you for the call today, shall keep you posted on the same, for now the ticket can be closed

 

[Preeti Paryani]

Thanks for adding the update.