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  1. Preeti Paryani

    How to generate permanent access token for FB Ad Insights data? Share documentation link

    Hi @Fagun Shah, To clarify, when you update the permissions of an existing System User, a new access token does need to be generated for those updated permissions to take effect. That said, generating a new token does not automatically expire the previously generated token. The old token may...
  2. Preeti Paryani

    How to generate permanent access token for FB Ad Insights data? Share documentation link

    Hi @Fagun Shah, Thank you for sharing the screenshot. Please recheck the same video starting from the 7:30-minute timestamp. From that point onward, it is clearly explained that you do not need to create a new System User if one already exists. The steps shown there are specifically for...
  3. Preeti Paryani

    Google sheet columns not showing correct heading and mapping to google doc is not working

    Hey @HVA, Thank you for sharing the details. Could you please share edit access to your Google Docs template with us so that we can review the placeholders and mapping in detail and assist you more effectively? Once access is shared, we will check the setup from our end and guide you...
  4. Preeti Paryani

    How to generate permanent access token for FB Ad Insights data? Share documentation link

    Hi @Fagun Shah, Understood. In this case, we request you to please refer to the below video and try generating the access token by following the steps shown there, as it covers the required permissions more clearly: Additionally, you can verify whether an access token is expiring (and check...
  5. Preeti Paryani

    Getting error as token expired in whatsapp cloud api

    Hey @Swetha, Thanks for getting back to us. To help resolve this issue more efficiently, we recommend connecting over a Google Meet so we can review the workflow and token setup in real time. Please schedule a meeting at your convenience using the booking link below...
  6. Preeti Paryani

    Bad gateway Error code 502

    Hi @strangeworldrecords, Thank you for reaching out and sharing the details. To help us investigate this properly, we request you to please create a new thread and share the following information there: The workflow URL that is responsible for posting products to Instagram and Facebook. The...
  7. Preeti Paryani

    Getting error as token expired in whatsapp cloud api

    Hey @Swetha, Thank you for sharing the workflow URL. Could you please confirm whether you have set up a new connection using a permanent access token? If yes, kindly share a screen recording of the entire process, including the Meta account where the token is generated and the steps followed...
  8. Preeti Paryani

    pabbly connect down

    Hey @abhishekg, To help us verify this accurately, could you please share the details of the specific leads or payments that were received during the downtime and for which the workflow should have been triggered? Kindly include any unique identifiers such as payment ID, lead email, phone...
  9. Preeti Paryani

    pabbly connect down

    Hey @Sakshi Chandraakar, To help us verify this accurately, could you please share the details of the specific records that were generated during the downtime? Kindly include any unique identifiers (such as lead email, phone number, timestamp, or other relevant details) so that we can check...
  10. Preeti Paryani

    URGENT: can't create new subscriptions

    Hey @rodrigo, Thank you for sharing the details. We have escalated this issue to our team for further review. As soon as we receive an update, we will inform you accordingly. Additionally, our team has contacted you via email with ticket ID #40355. Please check your inbox and let us know if...
  11. Preeti Paryani

    Bad gateway Error code 502

    Hey @riddhi.eph, Please create a new private thread and share the details of the specific form submissions where the workflow did not capture the records. Ensure that you include the workflow URL along with the user details or form submission details that have not been captured yet...
  12. Preeti Paryani

    I just have 3 task consuming stage, but still the workflow is considered as a 4 task-consuming stages workflow.

    Hey @Scholars of Bedford, The reported issue has been resolved by our team. In future executions, you should not see the additional step getting executed.
  13. Preeti Paryani

    Bad gateway Error code 502

    Hey @opti-biz, That reply was for the user named Riddhi. We recommend monitoring the workflows on your end, and I have replied to your query with this reply.
  14. Preeti Paryani

    Bad gateway Error code 502

    Hey @opti-biz, Yes, its normal. Due to the amount of queued data, its taking a bit longer to execute them.
  15. Preeti Paryani

    Bad gateway Error code 502

    Hey @riddhi.eph, It would be better if you could share the workflow URL.
  16. Preeti Paryani

    notice about recent task execution

    Hey @kumarbobbyldh, Thank you for sharing the screenshot. Upon reviewing it, we can see that a timestamp is mentioned. Could you please confirm the time zone in which this time is recorded? This will help us evaluate whether it falls within the downtime window we experienced. We also recommend...
  17. Preeti Paryani

    If - Then - Else with an action in between

    Hi @GuillaumeGroen, For the time being, you can use a Custom API Request / API by Pabbly to perform this action and pass the required fields. We have escalated a request to add these fields to the Create Sales Invoice (with Line Item) native action. Once the fields are added, we will inform...
  18. Preeti Paryani

    notice about recent task execution

    Hi @kumarbobbyldh, Thank you for sharing the details. Could you please share the screenshot again with the details in English, and also let us know if you are seeing any error message on the Gravity Forms side? Additionally, please share the workflow URL where this webhook is connected so we...
  19. Preeti Paryani

    Bad gateway Error code 502

    Sure, please feel free to reach out to us.
  20. Preeti Paryani

    pabbly connect down

    Hey @abhishekg, Thank you for checking in. Please note that it can take some time for all the queued webhooks and poll-based data to get executed, depending on the volume in the queue. We request you to please wait for a while and continue monitoring the executions. If you still notice that...
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