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  1. Preeti Paryani

    Google my business review fields

    Hello, It seems the latest reviews received on 14th were captured in the workflow builder/test run, which is why they were not recorded in the Task History and the automated reply was not sent for them. Also, please avoid capturing reviews repeatedly under the trigger in the workflow builder...
  2. Preeti Paryani

    thumbnails from google sheet to YouTube - API error ?

    Hi @ilan316, The YouTube thumbnail upload rate limit is not managed from our end. This limit is completely controlled by YouTube, and Pabbly Connect is only using the YouTube API to perform the thumbnail upload. So, unfortunately, we cannot increase the limit from our side. If you want to...
  3. Preeti Paryani

    thumbnails from google sheet to YouTube - API error ?

    Hi @ilan316, YouTube doesn’t provide an exact “reset time” for the uploadRateLimitExceeded (HTTP 429) thumbnail limit, so unfortunately we cannot know the precise time when it will reset for your channel. What you can do is: Retry after 30–60 minutes If it still fails, try again after 12–24...
  4. Preeti Paryani

    Chip Gateway did not return the right status.

    Hello @elonmusk, Thank you for your patience. Our team has implemented a few changes related to this issue. Please monitor your Pabbly Subscription Billing account for the next payments received via the Chip gateway and confirm whether they are being recorded correctly now.
  5. Preeti Paryani

    Private welcome message for new whatsapp

    Hi @WFDM Marketing, Thanks for the clarification. Please note that this setup is not possible directly via Pabbly Chatflow, as Evolution API is not an official WhatsApp channel to fetch group-related events/details. If you already have Evolution API access and it is configured on your end, you...
  6. Preeti Paryani

    thumbnails from google sheet to YouTube - API error ?

    Hi @ilan316, Thanks for reaching out to us. Upon checking the task history details, it seems you have uploaded too many YouTube thumbnails in a short period of time, due to which you have hit the thumbnail upload rate limit. That’s why you are getting the HTTP 429 error...
  7. Preeti Paryani

    There's a problem with the AI opening step. It's malfunctioning.

    Hello @stevenphan, We understand that repeatedly clearing the browser cache can be inconvenient. However, since the new UI is currently under continuous updates and improvements, clearing the cache helps ensure you are always loading the latest changes properly and avoids unexpected...
  8. Preeti Paryani

    Google my business review fields

    Hello @Fousey, Thank you for reaching out. Upon checking your workflow, we noticed that the response was captured on 14th January, which is 2 days before today. So, it seems the latest reviews you are referring to were already captured in the workflow. Also, please note that since you are...
  9. Preeti Paryani

    Shopify + Wishlist Member

    Hi @Stephyoung, Glad to be of help! As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received: https://forms.gle/GAjS4wdPYKuhnEYV9 Thank you for your time. PS: We are closing this thread as the issue is resolved. Please feel free to reach...
  10. Preeti Paryani

    WhatsApp Cloud API Error - Object with id does not exist

    Hi @revivemasculinity, We have escalated this to our team for further review. Please allow us some time, and we will get back to you as soon as we have an update.
  11. Preeti Paryani

    Messagebird integration broken.

    Hi @Richard_wp, Thanks for sharing the screenshot. Upon checking the configuration, it looks like the issue is coming from the values entered in both required fields: Originator You have entered “WPHelpdesk” as the originator. In many MessageBird accounts, the originator must be a valid...
  12. Preeti Paryani

    Unable to Access Pabbly ChatFlow App & Flow Failure During Scheduled Broadcast

    Hey @snehyoga06, Thanks for your patience. This is to inform you that the issue with flows using template messages with quick reply buttons was identified and has now been resolved. It should be working fine on your end now.
  13. Preeti Paryani

    New Notion Connection Not Asking for Token

    Hello @simcalister, As per the latest update from our team, Notion has made some changes in their API documentation stating that they support only one connection per workspace. Due to this, when a new connection is created, the previous connection gets expired/invalidated. You can refer to the...
  14. Preeti Paryani

    Task History on a workflow is missing steps

    Hello @ruskiycoder, As per the latest update received from our team, they have suggested removing the indicated route from the workflow and recreated let us know how it performs after the changes.
  15. Preeti Paryani

    Why Are Multiline Inputs in Pabbly Still This Broken in 2026?

    Hi @avielchik, As per the latest update from our team, we recommend using the new UI instead of the old one. Please try it from your end and let us know how it goes.
  16. Preeti Paryani

    payment made but not reflecting

    Hello @nayana, Upon checking your account, the last payment record visible on our end is dated 11th January (please refer to the attached image). Could you please confirm if you are referring to this payment? If not, kindly share the details of the payment you are referring to (transaction ID...
  17. Preeti Paryani

    email format sent is incorrect. contains extra strings

    Hi @nayana, Thanks for sharing the workflow URL and screenshots. The emails are being sent in this format because the value you have mapped in the Email Content field is coming in the same structured/JSON format from the previous step (AI response). So, the workflow is working as expected...
  18. Preeti Paryani

    Telegram video to Frame.io

    Hi @hidden__021, Thanks for sharing the details. Please note that when a media file (video/image) is sent through Telegram, the response generally does not return a direct public URL. This is the expected response format from Telegram’s end. To upload the video to Frame.io, you can use either...
  19. Preeti Paryani

    Unable to Access Pabbly ChatFlow App & Flow Failure During Scheduled Broadcast

    Hey @snehyoga06, Could you please confirm how and when this specific template message is being sent, so we can test the same from our end and escalate the issue accordingly?
  20. Preeti Paryani

    No transmission of sender name and sender email address in Gmail

    Hello @Birte Weniger, It seems this issue has already been discussed over email under the same ticket ID - 35886. Kindly refer to that email thread for further updates and communication to avoid any confusion.
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