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  1. Preeti Paryani

    Messages not Being sent after Payment method addition

    Hey @WFDM Marketing, Thank you for reaching out and for sharing the screenshot. The error shown is related to Meta’s Healthy Ecosystem engagement policy. Please note that this is a different issue from the payment-related error you were facing earlier. For Error Code 131049, there are...
  2. Preeti Paryani

    how to update token. as message is failed to send

    Hey @nayana, Please follow the tutorial below to generate the permanent access token and update it in Pabbly Chatflow to check if this resolves the issue: To update the token, go to the Chatflow dashboard, locate the WhatsApp number, click on the three dots, and select Update Token. While...
  3. Preeti Paryani

    Team Member Switching from One WhatsApp to Another

    Hello @masuksarker, Thank you for your understanding. In this scenario, the behavior you are seeing is expected. As the account owner, all WhatsApp numbers are registered directly under your account, which is why you can switch between them easily. However, team members do not actually own...
  4. Preeti Paryani

    Monthly Subscription

    Hello, Sure, we can guide you on this. Could you please confirm for which Pabbly product you are looking to purchase a monthly subscription? Please note: Currently, monthly plans are available for Pabbly Connect. We do not offer monthly plans for Pabbly Chatflow (Public plans) at the moment...
  5. Preeti Paryani

    Messages not Being sent after Payment method addition

    Hi @Nwkings, It seems that the payment method is not added/active in your WhatsApp Cloud API account under WhatsApp Manager → Payment Settings. Due to this, your template messages are failing with error #131042 (payment method related issue). We recommend adding or updating your payment method...
  6. Preeti Paryani

    Messages not Being sent after Payment method addition

    Hey @WFDM Marketing, The issue seems to be resolved now.
  7. Preeti Paryani

    Messages not Being sent after Payment method addition

    Hey @WFDM Marketing, It appears that your tax details are not verified yet. Kindly complete the tax verification on your end, and the messages should start sending successfully after that. If you still face any issue post verification, please share a screenshot of the exact error so we can...
  8. Preeti Paryani

    Webook Capturing Data, but when sending to Sheets not mapping

    Hey @Andres360, Thanks for reaching out. As mentioned in the placeholder for that field, you need to enter a forward slash “/” in the mapping field to fetch and map the data correctly. Please try adding / and you should be able to proceed with the mapping. Let us know if you face any issues...
  9. Preeti Paryani

    Help with Trello connection

    Hey @Karl Uy, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're...
  10. Preeti Paryani

    Replied Payment Method

    Hi @PV Corp, Thanks for reaching out. This error usually occurs when no valid payment method is added under your WhatsApp Manager → Payment Settings in Meta Business, due to which Meta blocks message delivery. To resolve this, please add/update your payment method by following this Meta help...
  11. Preeti Paryani

    How to add billing details

    Hey @PV Corp, Thanks for reaching out to us. It seems you want to understand how to add billing/payment methods in Pabbly Chatflow. To set this up, you can configure the required payment gateway by following this documentation...
  12. Preeti Paryani

    How to share WhatsApp inbox access with a client without sharing account credentials?

    Hey @fpcdigital, Thanks for reaching out. Yes, you can share WhatsApp Inbox access securely by adding your client as a Team Member in your Pabbly account. At the moment, we do not have sub-accounts or user-level role-based permissions beyond the available team member permission types. However...
  13. Preeti Paryani

    Chip Gateway did not return the right status.

    Hello @elonmusk, Thank you for your patience. Our team has implemented a few changes related to this issue. Please monitor your Pabbly Subscription Billing account for the next payments received via the Chip gateway and confirm whether they are being recorded correctly now.
  14. Preeti Paryani

    Private welcome message for new whatsapp

    Hi @WFDM Marketing, Thanks for the clarification. Please note that this setup is not possible directly via Pabbly Chatflow, as Evolution API is not an official WhatsApp channel to fetch group-related events/details. If you already have Evolution API access and it is configured on your end, you...
  15. Preeti Paryani

    Unable to Access Pabbly ChatFlow App & Flow Failure During Scheduled Broadcast

    Hey @snehyoga06, Thanks for your patience. This is to inform you that the issue with flows using template messages with quick reply buttons was identified and has now been resolved. It should be working fine on your end now.
  16. Preeti Paryani

    payment made but not reflecting

    Hello @nayana, Upon checking your account, the last payment record visible on our end is dated 11th January (please refer to the attached image). Could you please confirm if you are referring to this payment? If not, kindly share the details of the payment you are referring to (transaction ID...
  17. Preeti Paryani

    Unable to Access Pabbly ChatFlow App & Flow Failure During Scheduled Broadcast

    Hey @snehyoga06, Could you please confirm how and when this specific template message is being sent, so we can test the same from our end and escalate the issue accordingly?
  18. Preeti Paryani

    Private welcome message for new whatsapp

    Hi @WFDM Marketing, Thanks for sharing the details. Please note that this use case is only possible if you have access to Evolution API. Only with Evolution API, you can receive the required notifications/events whenever a new member joins your WhatsApp group. After that, we can set up the...
  19. Preeti Paryani

    Buttons not working in flow

    Hello @afuentes, Thanks for reaching out. Upon checking, it seems the flow you reported is currently inactive. Could you please enable it so we can test it from our end and assist you accordingly?
  20. Preeti Paryani

    Chip Gateway did not return the right status.

    Hello @elonmusk, We understand how frustrating this must be, especially since your team now has to manually verify each transaction after 29th December. This is definitely not the expected behavior. We have already followed up with our team and escalated this concern for further review. As...
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