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  1. Preeti Paryani

    Facebook whatapp ads chatflow with Pabbly ChatFlow

    Hello @metalabteam, Yes, you can set up this workflow to send the message to the user.
  2. Preeti Paryani

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    Hello @robby666111, Unfortunately, the only available method at the moment is the one we previously suggested — using the “Pending Invoice” webhook event to capture such occurrences. However, we completely understand your concern regarding distinguishing between abandoned checkouts and other...
  3. Preeti Paryani

    When using a Coupon Code Credit Card Detail Entry is not presented

    Glad the issue has been fixed as per the suggestion. As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received: https://forms.gle/GAjS4wdPYKuhnEYV9 Thank you for your time. PS: We are closing this thread as the issue is resolved. Please...
  4. Preeti Paryani

    Facebook whatapp ads chatflow with Pabbly ChatFlow

    Hello @metalabteam, Thank you for sharing the exact use case. The use case in the exact manner you require is currently not feasible; however, you may achieve it as shown in the attached tutorial.
  5. Preeti Paryani

    Facebook whatapp ads chatflow with Pabbly ChatFlow

    Hello @metalabteam, Could you please elaborate on your exact use case and share details about the screenshot you provided? Also, a clearer screenshot would help us understand what you are trying to achieve.
  6. Preeti Paryani

    Facebook whatapp ads chatflow with Pabbly ChatFlow

    Hello @metalabteam, The trigger in reported issue seems to be different from the current trigger event.
  7. Preeti Paryani

    Facebook whatapp ads chatflow with Pabbly ChatFlow

    Hello @metalabteam, Thanks for sharing the email. The concerned flow seems to be disabled. Kindly enable it and let us know once done so that we can test the issue.
  8. Preeti Paryani

    User initiated conversation not showing in Inbox

    Hello @hartamas, Thanks for reaching out to us. If you have sent the message to the user via mobile, those messages wouldn't be visible under Pabbly Chatflow chat.
  9. Preeti Paryani

    User initiated conversation not showing in Inbox

    Hello @hartamas, It appears that your connection method is set to manual token. Please refer to the attached tutorial and ensure that the setup on developer.facebook.com is completed correctly.
  10. Preeti Paryani

    Facebook whatapp ads chatflow with Pabbly ChatFlow

    Hello @metalabteam, Could you please share the email address associated with your Pabbly Chatflow account so that we can investigate the issue further? Also, note that the User Starts a Conversation trigger will only work for the chat initialization message from the user's end. If the Chat is...
  11. Preeti Paryani

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    Hello @robby666111, At the moment, Pabbly Subscription Billing does not offer a specific webhook event for capturing abandoned carts. However, you can use the "pending invoice" event, which will capture all pending invoice occurrences, whether they are due to abandoned carts or failed payments.
  12. Preeti Paryani

    If the user doesn't enter a credit card, the subscription is set to not paid, but the dunning process is not started.

    Hello @robby666111, Regarding the dunning management process, here’s a detailed forum thread that explains how it works and under what conditions a subscription enters the dunning process: https://forum.pabbly.com/threads/dunning-management.16488/ To provide a simplified explanation, when a...
  13. Preeti Paryani

    AI assistant is not getting enabled for new messages.

    Hi @vivekpathak2025, In that case you can set up a flow with Trigger as per the attached image and regex to accept all messages.
  14. Preeti Paryani

    AI assistant is not getting enabled for new messages.

    Hi @vivekpathak2025, Please note that the AI Assistant only responds to messages when the chat status is set to AI Assistant. If the chat status is Intervened, the AI Assistant will not reply to the messages. Additionally, the flow you’re referring to will only work the first time when the...
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