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  1. Preeti Paryani

    Chatflow Embed on Zoho Sites

    Hello @taxajca, Could you please share a screen recording showing us where in the website code you have added the AI Assistant's embedded script? This will allow us to better look into the issue and assist you with it.
  2. Preeti Paryani

    Chatflow Embed on Zoho Sites

    Hello @taxajca, It depends on the images you add under the styling section of the AI Assistant.
  3. Preeti Paryani

    AI Assistant Related Help

    Hello, Regarding the AI Chat Assistant’s Knowledge Base, it should work fine after changes are saved. For adding the scheduled call time to your calendar or as a reminder, you can create a workflow that triggers on a new message, checks if it contains a time, and then either sends you an...
  4. Preeti Paryani

    Chatflow Embed on Zoho Sites

    Hello @taxajca, We can find the chat button under your website.
  5. Preeti Paryani

    AI Assistant Related Help

    Hello @taxajca, Thank you for reaching out. The AI Assistant only gets disabled when the chat status changes, which automatically stops the assistant from responding. Could you please share a few screenshots showing the chat status under the General Details section so we can review this...
  6. Preeti Paryani

    You are charging me twice to the same account and the same email

    Hello @Jorge, Thanks for reaching out. The subscriptions you’re referring to were purchased in 2023 and renew monthly. Each contributes 12,000 tasks, giving you a total of 24,000 tasks per month. As per our review, over 20,000 tasks have already been used this month, indicating both plans are...
  7. Preeti Paryani

    Message sent by contact is displayed twice in inbox.

    Hello @santhoshchak, To better assist you with this, we would need to look into the issue over a Google Meet. Kindly book a slot with us as per your convenience using the following booking URL. Let us know once done. https://calendly.com/d/cs8q-krm-92g/support-from-pabbly-preeti
  8. Preeti Paryani

    Billing

    Hello @hellworodltechform, Thank you for reaching out to us. Could you kindly share more details about the downtimes you have faced, such as the approximate dates and duration, along with any screenshots or screen recordings if available? As per our internal records, the system experiences...
  9. Preeti Paryani

    Message sent by contact is displayed twice in inbox.

    Hello @santhoshchak, Could you please check if there are multiple apps under your developers.facebook.com, and the webhook for a number could be added under multiple apps, causing this issue? Please check if the webhook has been installed under multiple apps.
  10. Preeti Paryani

    Pabbly monthly plan billing issue

    Please note that automatic deductions for recurring subscriptions depend on your bank’s policies. If your bank does not allow auto-debit, the payment will not be processed automatically, and in such cases, you would need to make the payment manually through the reminders we send.
  11. Preeti Paryani

    Message sent by contact is displayed twice in inbox.

    Hello @santhoshchak, This issue usually occurs when the webhook used for the manual token connect type has been added under multiple apps. Kindly remove the webhook from one of the apps, and the issue should get resolved.
  12. Preeti Paryani

    Client Management on Pabbly Chatflow Lifetime Plan (Paid User here)

    Hello @interpretmedia, 1. You can allot the credits to a number. For detailed steps, please refer to this doc - https://docs.pabbly.com/s/f3b40ae7-4846-4110-8cf3-cdd0cf3467c2/doc/assigning-credit-limits-to-individual-whatsapp-numbers-1vyMncYqi9 2. All the chat can be monitored under the...
  13. Preeti Paryani

    Send reply from the sheet.

    Hello @vivekpathak2025, Thank you for confirming your use case. As per the way it is currently designed, this functionality is not entirely feasible within Chatflow alone. However, you can achieve it using a combination of Chatflow and Pabbly Connect as follows: Chatflow: Create a flow that...
  14. Preeti Paryani

    Send reply from the sheet.

    Hello Vivek, Thank you for reaching out to us. Could you please confirm whether, when a query is received through the Chatflow, you want to search for the user’s details in the Google Sheet, and then have the AI Assistant check that data and respond to the user based on both the sheet data and...
  15. Preeti Paryani

    Unable to send Broadcast message

    Hello @Sayali, Yes, you will need to clear your due payment in order to resume sending messages. Once the payment is completed, the messaging services should start working again.
  16. Preeti Paryani

    Unable to send Broadcast message

    Hello @Sayali, Thank you for sharing the screenshot. Please note that this issue is specifically from Meta’s end. As we discussed in our meeting, you were unable to add the card because Meta does not currently support Indian credit cards. We recommend contacting Meta directly to better...
  17. Preeti Paryani

    Unable to send Broadcast message

    Hello @Sayali, Error Code 131026: Message Undeliverable This error occurs when a message cannot be delivered to the recipient. Common reasons include: The recipient’s phone number is not registered as a WhatsApp number. The recipient has not accepted WhatsApp’s new Terms of Service and...
  18. Preeti Paryani

    Unable to upload file on AI assistance knowledge repo

    Hello @vivekpathak2025, Thanks for confirming. To check and test the issue, we would require the knowledge base. Could you please share the same?
  19. Preeti Paryani

    Unable to upload file on AI assistance knowledge repo

    Hello @vivekpathak2025, The file you upload should meet the following requirements: Size: Less than 90 MB Accepted formats: .txt (preferred) or .pdf PDF restrictions: No page limit for text-based PDFs, but if the PDF contains images, it is limited to 10 pages Please ensure your file follows...
  20. Preeti Paryani

    Contact is not added to Chatflow via Pabbly Connect

    Hello @hartamas, The workflow appears to be configured such that once JotForm receives a form submission, the contact is updated in Chatflow. Could you please elaborate on your concern further and share the workflow URL? This will help us assist you more effectively.
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