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  1. Preeti Paryani

    Cant detect instant form

    Hello @Amin Yusoff, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If...
  2. Preeti Paryani

    How to send user Input to webhook? Even its 1st message or another

    Hello @deepak9780097800, I’ve created a detailed video addressing all four of the queries you mentioned above. Please go through it and let me know if you have any further questions beyond what has been covered. https://www.awesomescreenshot.com/video/43311297?key=90b6c3e4a89fb53d38f9daedfd4182cb
  3. Preeti Paryani

    How to send user Input to webhook? Even its 1st message or another

    Hello, Yes, this use case seems possible. You can achieve it as follows: Whenever a new message is received in Pabbly Chatflow, capture it in Pabbly Connect using the trigger. In your CRM, search for the details (availability, pre-booking, price, discount, etc.) via the number and generate...
  4. Preeti Paryani

    How to send user Input to webhook? Even its 1st message or another

    Hello @deepak9780097800, Could you please elaborate a bit more on your use case? For example, do you want to capture every customer’s reply or input and simply add it to your CRM, or in addition to that, would you also like to analyze all previous replies and then send a response back to the...
  5. Preeti Paryani

    Credit issue. Can't understand the logic of it and when does it reset?

    Hello @Mohamed.eli, Yes, the credit reset occurs on first of every month in case of yearly plan.
  6. Preeti Paryani

    Error when editing

    Hello @All Saints, Thanks for sharing the screen recording. Our team is looking into the issue. Please allow us some time, and we will get back to you with the updates as we have some.
  7. Preeti Paryani

    Duplicate subscription issue In create customer with subscription

    Hello @chirag-yopmail, Thank you for the clarification. This behavior should not occur. If the same endpoint is hit with identical details, a new contact should not be created since we perform a check by email. If the email already exists, the customer record is not duplicated. However, to...
  8. Preeti Paryani

    Remove Test Transactions

    You can use the above suggested way and delete the dummy data accordingly.
  9. Preeti Paryani

    Duplicate subscription issue In create customer with subscription

    Hello @chirag-yopmail, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If...
  10. Preeti Paryani

    Error when editing

    Hello @All Saints, Apologies for the experience you are facing. We have asked our team to review the issue on priority and will share an update with you as soon as we have one. PS: Please note that this issue appears to be specific to your account, as we are able to edit the form properly...
  11. Preeti Paryani

    Understanding Pabbly Hook vs Pabbly Connect

    Hello @JoshBeall, Pabbly Connect uses webhooks as triggers to start automations, whereas Pabbly Hook is a dedicated webhook management platform. Pabbly Hook provides advanced features like rate limiting, retries, filtering, transformation, and detailed logging before forwarding data — which...
  12. Preeti Paryani

    About whatsapp message notifications

    Hello @dany, You can achieve this by setting up a workflow in Pabbly Connect that triggers whenever a new message is received in Pabbly Chatflow and then sends you an email notification. Please refer to the attached image for a better understanding.
  13. Preeti Paryani

    CONSULTATION ON STOP KEYWORDS AI ASSISTANT

    Hello @rfchong, Thank you for your query. At the moment, if a user sends a stop keyword, the AI Assistant will typically stop and the chat status will change from AI Assistant to Intervene. No additional message can be triggered directly upon receiving a stop keyword. However, you can achieve...
  14. Preeti Paryani

    Inquiry about Pabbly Connect + Pabbly Chatflow

    Hello @rfchong, This should be achievable if the prompt to the assistant is framed in a way that instructs the AI to respond to questions even when they are asked in different languages. We suggest refining your prompt accordingly so that it ensures questions asked in any language are...
  15. Preeti Paryani

    Error sending the Pabbly Chatflow template

    Hello @gyanbaksha, Please refer to this link to learn how you can fix the issue you are facing: https://www.heltar.com/blogs/troubleshooting-whatsapp-api-error-131042-business-eligibility-payment-issue-cm5fcjsc0000ikg77quvc0kja
  16. Preeti Paryani

    Unable to sync catalog from meta to what app

    Hello @Boutique Living, We understand your concern. As this is a newly launched application, the error you have reported is being encountered for the first time, which is why it is taking additional time to diagnose and resolve. Your case has already been escalated to our development team and...
  17. Preeti Paryani

    Issue

    Hello @saisaravanan, Thank you for reaching out to us. To assist you better, could you please elaborate on the specific issue you are facing with creating a tag? Additionally, I would like to inform you that when using a team member account, delete actions cannot be performed. This applies to...
  18. Preeti Paryani

    Inquiry about Pabbly Connect + Pabbly Chatflow

    Hello @rfchong, No — if the AI Assistant is assigned to a chat, that chat will not be able to trigger a flow.
  19. Preeti Paryani

    Inquiry about Pabbly Connect + Pabbly Chatflow

    Hello @rfchong, Upon reviewing the active flows in your account, we found the following (names listed below) to be functioning as expected. Regresar al bot IA Flow Canaway - V2 We conducted a test in which we attempted to send a text message with the Asistente. In both cases, the flows...
  20. Preeti Paryani

    Inquiry about Pabbly Connect + Pabbly Chatflow

    Hello @rfchong, Could you please share the chat instance where you have tested this so that we can review it accordingly? Additionally, kindly provide the email address associated with your Pabbly Chatflow account and confirm permission to access it by stating in your next reply: "You can...
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