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  1. ArshilAhmad

    Replied Delete subscribers

    As we can see, you previously used the 10,000 email limit in the previous version of Pabbly Email Marketing with decent spam and bounce statistics. We have increased your sending limit to 10,000 emails, which is the maximum allowed for your plan. Please ensure that you continue to maintain good...
  2. ArshilAhmad

    Replied Can Chatflow options deactivate or not?

    You can check our roadmap occasionally. If our team starts working on this feature, you will find it listed there. We also share feature updates through our email newsletter and Facebook group, so you can keep an eye on those as well. https://roadmap.pabbly.com/roadmap Thanks & Regards, Arshil...
  3. ArshilAhmad

    Replied Last user message variable in Pabbly chatflow

    When you set up the Pabbly Chatflow: New Message Received trigger step in your Pabbly Connect workflow in the manner stated above, it will capture each and every message you receive. It is not possible to receive only specific messages. Now, for your use case, if you want the conversation to...
  4. ArshilAhmad

    Replied Flow is not Connecting, showing Cross sign

    Thank you so much for your kind words and appreciation. We are really happy to know that our support and guidance helped you. To learn Pabbly Connect from beginner to advanced level, we would suggest the following: Watch Pabbly Connect tutorials regularly on our YouTube channel...
  5. ArshilAhmad

    Replied Last user message variable in Pabbly chatflow

    You can set up Pabbly Chatflow: New Message Received as the trigger step in your workflow. This will allow you to capture all the messages received in Pabbly Connect. Thanks & Regards, Arshil Ahmad Customer Support Associate 🌐 Pabbly.com
  6. ArshilAhmad

    Replied Flow is not Connecting, showing Cross sign

    Thank you for the clarification and for sharing the screenshot. Since this is your own Meta Business Portfolio and your profile already has “Full Control - Everything” access, the issue is likely not related to Business Manager permissions. In such cases, the error “You don't have access. This...
  7. ArshilAhmad

    Replied Flow is not Connecting, showing Cross sign

    The WhatsApp API connection setup is done directly from within Pabbly Chatflow itself. During the connection process, you will be redirected to Meta, where you simply log in with the relevant Facebook account and grant the required permissions. So, you generally do not need to manually configure...
  8. ArshilAhmad

    Replied Flow is not Connecting, showing Cross sign

    To optimize chatbot flows and reduce unnecessary credit consumption, we would recommend the following best practices: Keep the flow structure simple and avoid unnecessary loops or repeated message steps. Use buttons, quick replies, and list messages wherever possible instead of open-ended AI...
  9. ArshilAhmad

    Replied Flow is not Connecting, showing Cross sign

    Currently, our yearly plans start with 10,000 credits/month and scale up based on usage requirements: https://www.pabbly.com/chatflow/ • 10,000 credits/month → Ideal for testing, learning, and small-scale client projects • 20,000 credits/month → Suitable for growing usage, multiple clients, and...
  10. ArshilAhmad

    Open Contact Filter options

    Hi @Hasan Jubair, Currently, there is no filter option or workaround that allows you to check for active contacts from the past 3 months. If you would like this contact filter condition to be added to Pabbly Chatflow, you can submit your request on our dedicated platform...
  11. ArshilAhmad

    Open Dynamic JSON Handing in Pabbly Chat Workflow

    No, that’s not possible directly in Pabbly Chatflow. Instead, you can send the data to Pabbly Connect, execute your endpoint using the API (Pabbly) module to fetch the slots, then use Code (Pabbly) to manipulate the data as needed, and finally send the message to the user. Thanks & Regards...
  12. ArshilAhmad

    Replied Flow is not Connecting, showing Cross sign

    Hi @Farooq Shahzad, The cross sign does not indicate that there is no connection between the two nodes. The nodes shown in your screenshot are already connected. If you click on the cross sign, the nodes will be disconnected, it is simply a button to quickly remove the connection between them...
  13. ArshilAhmad

    Replied Delete subscribers

    You can delete a maximum of 50% of your current subscription. Since your plan allows up to 10,000 subscribers, you can delete a maximum of 5,000 subscribers. Please export your entire subscriber list and let us know once done. We will reset the subscriber section, after which you can import...
  14. ArshilAhmad

    Replied Delete subscribers

    Hi @cenac, Please allow us some time to look into this concern. We will get back to you shortly. Thanks & Regards, Arshil Ahmad Customer Support Associate 🌐 Pabbly.com
  15. ArshilAhmad

    Replied Issue with Contact Count in Campaign and Footer Customization

    The issue you encountered was due to attempting to create a list with the same name as an existing segment. Please note that list and segment names must be unique—you cannot create both with the same name. We have updated the error message to help avoid this confusion. Thanks & Regards, Arshil...
  16. ArshilAhmad

    Replied Issue with Contact Count in Campaign and Footer Customization

    The issue appears to be related to moving the segment while creating a new list at the same time. We have escalated this concern to our technical team. In the meantime, we suggest that you first create a new list, and then move the segment to that existing list. This should help you move the...
  17. ArshilAhmad

    Replied Issue with Contact Count in Campaign and Footer Customization

    If you have excluded a list during the sending process, any emails that overlap with the segment will not receive the email and will be deducted from the segment count. Additionally, bounced emails are also excluded. Therefore, the final count may differ from the total number of contacts in your...
  18. ArshilAhmad

    Replied Remove "Email by Pabbly" branding from footer

    As per your request, we have disabled the “Sent with Pabbly” footer. This change will reflect in any new templates you create. For existing templates, you will need to edit them and remove the footer manually. Thanks & Regards, Arshil Ahmad Customer Support Associate 🌐 Pabbly.com
  19. ArshilAhmad

    Closed Duplicate Comments Issue in Workflow (Reel Upload)

    We have added a Filter as step 2 of your workflow. This will ensure that the comment is posted when the content is actually published at the scheduled time, rather than when the post is initially created (scheduled for later). This should resolve the double comment issue...
  20. ArshilAhmad

    Closed Duplicate Comments Issue in Workflow (Reel Upload)

    Please note that both posts for which we shared the task history contain the same message. As you mentioned, the post was made on 24 April 2026 at 15:34 and again at 18:00, so the same post will trigger your workflow twice and the post will receive two comments. Thanks & Regards, Arshil Ahmad...
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