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Search results

  1. RayMizzi

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Ok, you just told everyone to update the payment gateway keys for Stripe. Now we have to update all our subscriptions, which in my case means also converting all the customer's plans and THEN updating EACH customer all manually so that they use the updated gateway to make payments - one at a...
  2. RayMizzi

    Resume ?? Subscription was resumed but did not Charge

    AVNEESH your advice was not solid and the system has not collected a charge.
  3. RayMizzi

    Resume ?? Subscription was resumed but did not Charge

    Sorry, this is not resolved - https://payments.pabbly.com/app/transaction/1/all/ Was checked this morning and it has not shown payments that were suppose to have started, as Avneesh said, within 75+-min of updating the billing date. So the resumption was made and then Avneesh instructed me to...
  4. RayMizzi

    Resume ?? Subscription was resumed but did not Charge

    $100 per fortnight subscription was resumed after weeks of Pause. But no charge was collected? Should it not be collecting $100 straight away?
  5. RayMizzi

    Ray Mizzi PBS Issues and Requests

    Hi, I have sent an email regarding an issue with the custom Domain. I do not want to have Pabbly in my URL anymore as this is confusing and unprofessional. I am seeking the custom domain and went to https://www.cloudflare.com/en-au/plans/ after speaking to them when they declined. I sent the...
  6. RayMizzi

    Ray Mizzi PBS Issues and Requests

    Hi the issue remains.
  7. RayMizzi

    Ray Mizzi PBS Issues and Requests

    I am ready now
  8. RayMizzi

    Ray Mizzi PBS Issues and Requests

    I have checked the timezone, this needs to work in 24 hours as I have five clients this week to start and they need to reclaim with receipts. Its set to my region.
  9. RayMizzi

    Ray Mizzi PBS Issues and Requests

    No the timezone on my side is wrong, check the attachment I have also emailed as requested
  10. RayMizzi

    Ray Mizzi PBS Issues and Requests

    this is a critical need and has again got in the way of progress. Now that emails are going out, we need a basic format. Also, the system is Saying PM and has been set to local time, but the receipt is saying AM - ?? https://payments.pabbly.com/app/setting
  11. RayMizzi

    Ray Mizzi PBS Issues and Requests

    Please have the 'send email to customer' set as always on. It's easy to forget this important button.
  12. RayMizzi

    Ray Mizzi PBS Issues and Requests

    Need to update the customer receipt. I have updated but the framing is not right, I do not have skills in updating code. https://payments.pabbly.com/app/setting/email-notification/edit/successful_payment_to_customer please run a test I request to know what is the code or method to update the...
  13. RayMizzi

    Ray Mizzi PBS Issues and Requests

    I have tested and I do not know why it has not worked.
  14. RayMizzi

    Ray Mizzi PBS Issues and Requests

    What is the update for the above, please? Receipting is a problem
  15. RayMizzi

    Failed Payment had no reason

    this was not resolved and continues to be an issue, now saying that the API key is an issue. This would likely relate to the recent update of the business name.
  16. RayMizzi

    Failed Payment had no reason

    this is the reason a payment failes. I asked for help and there was no explanation and I am now confused and without help. I do not know how to proceed here.
  17. RayMizzi

    Ray Mizzi PBS Issues and Requests

    Hi Sonam Thank you for your help with this 👏👏 We have some way to go, but this is a fantastic start! ⭐🌟⭐ A number of things remain with the ones in red as critical needs Red is critical needs Black is good and resolved Purple is a high need Green is asap need Crediting Its the ability to...
  18. RayMizzi

    Email notification system

    Thank you
  19. RayMizzi

    Ray Mizzi PBS Issues and Requests

    What is our use of Pabbly? We are a music school and teach music and therapeutic services. http://toukleymusiclessons.com We are different from other PBS clients as we use a two-week subscription with clients starting at different times of the week and needing credit and refund, changes of...
  20. RayMizzi

    Passing Stripe and Pabbly Costs onto Customer as a % of an invoice ?? HELP !

    Is there a way to add the Stripe % onto a recurring bill. For Example, we charge $100 but the customer pays $101.50 to include the Stripe fee. Passing the service fees onto the customer. This is critical this end to assist as we are as SMB and these costs began to mount up on our side.
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