(#131031) Business account has been locked. Filed due to Business lock

Status: Open · Asked by Aqua Blue on · 0 views

Aqua Blue — Question ·
what to do ? i completed the procedures but showing error
Pabbly Support — Reply ·

Hello there,

Thanks for reaching out.

Error 131031 ("Business Account locked") means Meta has restricted or locked your WhatsApp Business Account (WABA) from sending messages.

Why Error 131031 Happens

  • Policy Violations: Sending spam, unsolicited messages, or content in restricted categories (such as adult content, gambling, or unapproved supplements).

  • Data Mismatch: Inconsistent information between your Meta Business Manager, WABA details, legal business name, address, website, or tax info.

  • Two-Step Verification PIN: An incorrect or mismatched 2FA PIN during number registration or updates.

  • System Desynchronization: An internal Meta pipeline glitch where health statuses show "AVAILABLE," yet the enforcement layer blocks delivery.

How to Fix Error 131031

1. Check Business Support Home & Submit an Appeal

  1. Go to your Meta Business Support Home or Account Quality page.

  2. Look for any listed policy violations or restrictions.

  3. If a violation is shown, click View details and select Request Review.

  4. Provide a clear explanation or appeal notes (appeals take 24 to 48 hours to review).

2. Update Business & Profile Information

  • Meta Business Manager: Ensure your legal business name, address, website URL, and business category are completely filled out and accurate.

  • WABA & Display Name: Verify that your WABA name matches your legal business name and that your phone number's display name is approved.

3. Reset Two-Step Verification (2FA) / Re-register Number

  • If the lock happened after a PIN or registration change, disable 2FA in WhatsApp Manager, re-register your phone number via the Embedded Signup flow or Graph API, and re-enable 2FA.

4. Open a Support Ticket

  • If all backend dashboards and health checks show "AVAILABLE" with no visible violations, the issue is an internal Meta/WABA sync error. Open a direct support ticket with Meta Support or your Business Solution Provider (BSP) and explicitly reference Error Code 131031 along with your WABA ID.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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