Payment of 2017.80 Successful on 10th Oct 2026 but Pabbly Chatflow Subscription Showing as Cancelled - No Access Granted

Status: Open · Asked by F3 Motors on · 0 views

F3 Motors — Question ·
Hello Pabbly Support Team,

I am writing to report an issue regarding my Pabbly Chatflow subscription purchase.

*Issue:*
I purchased the *Pabbly Chatflow Monthly Plan - Tier 1 (INR)* on *10th October 2026*. The payment of *₹2,017.80* was successfully completed via Razorpay, but I have not received access to the Chatflow. In your dashboard, the subscription is showing as *Cancelled* with the reason "the user upgraded his monthly plan into yearly plan" - which I did not do.

*Payment Details (Proof Attached):*

1.  *Plan:* Pabbly Chatflow Monthly Plan - Tier 1 (HSN Code: 997331)
2.  *Billed Amount:* ₹2,017.80 (Billed for this month)
3.  *Due Date:* 10 November 2026
4.  *Payment Date:* 10 October 2026
5.  *Payment Gateway:* Razorpay
6.  *Bank Transaction:* UPI/Pabbly - Mandate - Transaction ID *628317860832* - Amount ₹2017.80 debited from ICICI Bank and NOT refunded. (Bank statement also attached).
7.  *Checkout Email (where payment was made):* [email hidden] (visible in screenshot as subhan.sh*_*[email hidden])
8.  *Account Where I Need Access:* [email hidden]

I am attaching two proofs for your reference:
1. Screenshot of Razorpay Subscription page showing payment successful for ₹2,017.80
2. Bank statement showing the amount of ₹2017.80 debited for Pabbly

Please trace my payment with Transaction ID *628317860832* and activate the Chatflow monthly plan on *[email hidden]* urgently. The amount has been debited and not reversed.

Looking forward to a quick resolution.

Thanks & Regards,
F3 Motors — Reply ·

Hello Pabbly Support Team,

I am writing to report an issue regarding my Pabbly Chatflow subscription purchase.

Issue:

I purchased the Pabbly Chatflow Monthly Plan - Tier 1 (INR) on 10th October 2026. The payment of ₹2,017.80 was successfully completed via Razorpay, but I have not received access to the Chatflow. In your dashboard, the subscription is showing as Cancelled with the reason "the user upgraded his monthly plan into yearly plan" - which I did not do.

Payment Details (Proof Attached):

1.  Plan: Pabbly Chatflow Monthly Plan - Tier 1 (HSN Code: 997331)

2.  Billed Amount: ₹2,017.80 (Billed for this month)

3.  Due Date: 10 November 2026

4.  Payment Date: 10 October 2026

5.  Payment Gateway: Razorpay

6.  Bank Transaction: UPI/Pabbly - Mandate - Transaction ID 628317860832 - Amount ₹2017.80 debited from ICICI Bank and NOT refunded. (Bank statement also attached).

7.  Checkout Email (where payment was made): [email hidden] (visible in screenshot as subhan.sh*_*[email hidden])

8.  Account Where I Need Access: [email hidden]

I am attaching two proofs for your reference:

1. Screenshot of Razorpay Subscription page showing payment successful for ₹2,017.80

2. Bank statement showing the amount of ₹2017.80 debited for Pabbly

Please trace my payment with Transaction ID 628317860832 and activate the Chatflow monthly plan on [email hidden] urgently. The amount has been debited and not reversed.

Looking forward to a quick resolution.

Thanks & Regards,

OpTransactionHistory12-10-2026.pdf (104.7 KB)

Pabbly Support — Reply ·

Hi,

Thank you for sharing the payment details and supporting documents.

It appears that your plan may have been removed due to a technical issue. However, we have now assigned the plan to your account.

Please log in to your Pabbly Chatflow account using [email hidden] and check whether you can access your subscription.

If you encounter any further issues, please let us know, and we’ll be happy to assist you.

Thanks & Regards,
Vinay Jain
Customer Support Associate
🌐 Pabbly.comSignature image

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