Abandoned Recovery Cart Message Not getting triggered | Shopify to WA Cloud API

[sindhiim]

Your Task History ID

IjU3NmQwNTZiMDYzNzA0Mzc1MjY1NTUzYzUxM2E1MTYzNTQzMyI_3D_pc

Abandoned Recovery Cart Message Not getting triggered | Shopify to WA Cloud API

I have added a delay of 6 hours to trigger abandoned cart recovery message, it's not getting triggered

Task History ID: IjU3NmQwNTZiMDYzNzA0Mzc1MjY1NTUzYzUxM2E1MTYzNTQzMyI_3D_pc

Please help.

The execution stops at 2/3 steps for all of them.

 

[Subin]

Hey @sindhiim !

As per your previous Delay time, it will send data after 2 days-

Now, any new data from the time you have changed the Delay to 6hrs, it will start sending the data from 6hrs only-

Existing data which are now queued for 2days will trigger after two days only.

Hope, this clears your doubt.

 

[sindhiim]

2 Days have already elapsed for task ID IjU3NmQwNTY4MDYzMTA0M2M1MjZkNTUzNTUxMzU1MTY1NTQzMSI_3D_pc

but still not triggered. Please check if any issues.

 

[Subin]

Hey @sindhiim !

The workflow was stopped manually from your end-

This is the reason why it didn't work further.

 

[sindhiim]

I will have a check and get back on this similar thread. In the interim, is it possible to automate: IF abandoned cart is recovered on the Shopify website, WA message is triggered.

Right now, it's only doing a whatsapp message to the abandoned cart user. But if in case, it gets recovered, a whatsapp message is triggered.

 

[Subin]

Hey @sindhiim !

No, there is no possibility of the request you are asking for, as there is no event to retrieve data for this.

It will be a normal Order Created event from Shopify.