Account restricted
Status: Open · Asked by John Kalambayi on · 0 views
We were testing messages approved. First the messages were sent but the details are not sent.
then after trying three times, the account was restricted for reasons unknown to us.
please refer to the attached image.
Kindly assist.
Hello John,
Thank you for sharing the screenshot.
The image highlights the specific error causing the restriction: "Validation Error: Automation blocked: Meta Healthy Ecosystem error detected. Template sending is restricted until 2026-09-19T10:56:38.353Z"
Meta's "Healthy Ecosystem" mechanism automatically pauses template sending when it detects rapid message failures, unverified WABA setups, or unusual automated send patterns.
Steps to resolve:
Wait for the restriction to lift: This restriction is set to automatically lift on September 19, 2026 at 10:56 AM UTC.
Verify WABA Billing & Payment: Ensure that your WhatsApp Business Account (WABA) in Meta Business Manager has a valid currency and default payment method assigned. Missing billing info is the most common trigger for template send failures that lead to this Meta ecosystem block.
Check Quality Rating: Go to Meta Business Suite > WhatsApp Manager > Account Tools > Phone Numbers to verify that your quality score hasn't dropped to Low.
Once the temporary restriction expires, check your WABA billing setup before triggering bulk tests again.
Please let us know if you encounter any errors after the restriction period ends!