AI Assistant is sending the fallback message on each reply.

[vivekpathak2025]

Grant Account Access for Support

1. I authorize the Pabbly Support Team to access my account for troubleshooting purposes.
2. I don't authorize the Pabbly Support Team to access my account for troubleshooting purposes.

WhatsApp Number

7217398266

Email Address

[email protected]

I have successfully uploaded my support PDF/knowledge repo to the AI Assistant. However, the assistant is not giving replies based on the document. Instead, every time it responds with the fallback message.


I want the assistant to first check the support document/knowledge repo and reply from there. Only if no relevant answer is found, then it should use the fallback message.


Could you please guide me on how to configure this properly so that the uploaded support document is prioritized for answers, and fallback is triggered only when nothing matches?

 

[anushkasahu]

Hello @vivekpathak2025,

We have checked your account under [email protected] and found that no number is connected except the test number +123456789.


Please connect a valid number and then try creating the AI Assistant. If you still encounter any errors, kindly let us know, and we will assist you further.

 

[vivekpathak2025]

Hello @vivekpathak2025,

We have checked your account under [email protected] and found that no number is connected except the test number +123456789.


Please connect a valid number and then try creating the AI Assistant. If you still encounter any errors, kindly let us know, and we will assist you further.

I am trying with my another account which is [email protected].
There I have created two assistants no one is working please check now with this account id.

 

[anushkasahu]

Hello @vivekpathak2025,

The error 429 – You exceeded your current quota indicates that your OpenAI account has run out of the allowed quota/credits under your current plan.

To resolve this, please check your plan and billing details in your OpenAI account and either upgrade your plan or add additional credits.
You can refer to the official guide here for more details: OpenAI API Error Codes.

Once the quota is restored, the requests will start working again.