Automation was not triggered (Data was sent to two workflows at the same time, but no history showing in one workflow)
Status: Open · Asked by Sakshi Chandraakar on · 0 views
Razorpay L1 6999 Confirmation Email and Tag
:Razorpay L1 6999 WhatsApp Email 8 Week Sequence:
Today, From Razorpay, Upon Payment Captured, lead Data was triggered to both of these workflows, However for These leads, Razorpay L1 6999 Confirmation Email and Tag Wrokflow DID NOT TRIGGER:
At the same time, Razorpay L1 6999 WhatsApp Email 8 Week Sequence workflow was triggered, for the above leads,
For these leads, both automations were triggered successfully:
Please check and help us fix the issue so we dont miss the leads.
Hello Sakshi,
Please share the Razorpay event details and cURL/request data for the leads that were missed:
[email hidden][email hidden][email hidden]
We need to verify whether the Payment Captured event was sent from Razorpay to Pabbly for these leads.
Please share the corresponding Razorpay event/cURL for all leads so we can proceed with the investigation.
Please turn this thread into a private thread, it contains confidential information to be kept in public, also, this is what I have found for the payment made for the user: [email hidden]: it means that the data was sent from razorpay to the webhook, if you need any more specific information, share the steps I need to follow in razorpay to provide you with the information you would need to resolve the issue -
Hello,
We understand the importance of your data privacy and confidentiality. However, please note that the forum link is publicly accessible, and we are unable to convert an existing public thread into a private one.
If you have any additional information or responses to share regarding this concern, we request you to send them directly to support@pabbly.com so that we can assist you privately.
Additionally, we can remove specific replies, posts, or screenshots from the existing forum thread, if required. Kindly confirm which particular post, reply, or screenshot you would like us to remove, and we will proceed accordingly.
Thank you for your understanding and cooperation.
Thanks & Regards,
Shekh Dilshekh
Customer Support Specialist
Hello Sakshi,
Thank you for sharing the details and the screenshot for the payment made by [email hidden].
We are currently checking the information you provided with our team.
Additionally, as requested earlier, please share the Razorpay event details and cURL/request data for the other affected leads as well:
[email hidden][email hidden]
If the corresponding Razorpay event/request details or screenshots are still available for these payments, please share them with us. This will allow us to compare the affected executions and investigate the issue more accurately.
We will review the details with our team and reach out to you as soon as possible once the investigation is complete.
Hello Sakshi,
Just following up on the mail shared earlier.
As requested earlier, please share the Razorpay event details and cURL/request data for the other affected leads as well:
[email hidden][email hidden]
If the corresponding Razorpay event/request details or screenshots are still available for these payments, please share them with us. This will allow us to compare the affected executions and investigate the issue more accurately.
We will review the details with our team and reach out to you as soon as possible once the investigation is complete.