Automation was not triggered (Data was sent to two workflows at the same time, but no history showing in one workflow)

Status: Open · Asked by Sakshi Chandraakar on · 0 views

Sakshi Chandraakar — Question ·
There are two workflows LIVE: 

Razorpay L1 6999 Confirmation Email and Tag

: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY1MDYzNDA0MzM1MjZhNTUzMDUxMzQi_pc

Razorpay L1 6999 WhatsApp Email 8 Week Sequence:

 
https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTY5MDYzNjA0Mzc1MjZlNTUzNTUxM2Ei_pc


Today, From Razorpay, Upon Payment Captured, lead Data was triggered to both of these workflows, However for These leads,
Razorpay L1 6999 Confirmation Email and Tag Wrokflow DID NOT TRIGGER:

[email hidden]
[email hidden]
[email hidden]

At the same time,
Razorpay L1 6999 WhatsApp Email 8 Week Sequence workflow was triggered, for the above leads, 

For these leads, both automations were triggered successfully: 
[email hidden]
[email hidden]


So we are using the same automation workflow from last 1 year, we did not turn it off today or havent turned off as we are using from last 1 year, seems like the data was missed by this workflow: Razorpay L1 6999 Confirmation Email and Tag, 
Please check and help us fix the issue so we dont miss the leads. 

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