Button: Dynamic URL not working (Whatsapp Cloud API)

digitaldivi

Member
Hi,
We are sending Shipping update to our channel partner.

Setup: Fluent Form -> Pabbly->Whatsapp Cloud API

It was running good until initially.

Now Invoice is not getting downloaded from Dynamic URL. (Pls find the screenshot)

On clicking the Button by Channel partner, it is coming as Attachment got deleted.

Whereas the link for attachment is working fine.

Please check n help me to send shipping updates seamlessly.

Here is the workflow:

https://connect.pabbly.com/workflow...Fb1MMVzdYTAoOBlBWJVZPVFEDHABdU2BWE1cICyFYOg##



Thank you

Regards
Krishna M
 

Attachments

  • IMG_20220908_042509.jpg
    IMG_20220908_042509.jpg
    373 KB · Views: 5

digitaldivi

Member
After 10 minutes of submitting the shipping details on the Fluent form, we are receiving 2 emails like below.
(Screenshot attached)

Issue to Channel partner is:
They are receiving all the details except that, the Invoice is not getting downloaded.

Pls guide
Thank you
 

Attachments

  • Screenshot_20220908_044316.jpg
    Screenshot_20220908_044316.jpg
    342.1 KB · Views: 5

Supreme

Well-known member
Staff member
Hey @digitaldivi

As we can see from your concern, it seems like the Google Drive file which you are sharing in the "WhatsApp Cloud API : Send Template Message" action step doesn't recognize by the Cloud API's server. Because of that you are facing such an issue while downloading the file.

Kindly contact WhatsApp Cloud API support team for the same.
 

digitaldivi

Member
Hi,
I found the reason as below from Facebook:

If we do not have enough quality signals from conversations between your business and customers, your quality status will be marked as Quality pending in WhatsApp Manager. In contrast, in the API it will be displayed as unknown.

Iam not able to understand, how to resolve it.

Pls guide.

Thank you
Krishna M
 

Attachments

  • Quality Status.png
    Quality Status.png
    285.1 KB · Views: 4

Supreme

Well-known member
Staff member
I found the reason as below from Facebook:

If we do not have enough quality signals from conversations between your business and customers, your quality status will be marked as Quality pending in WhatsApp Manager. In contrast, in the API it will be displayed as unknown.

Iam not able to understand, how to resolve it.

Pls guide.

Thank you
Krishna M

You should contact the WhatsApp Cloud API support team on your concern. Perhaps they can help you out in a better way.
 
Top