Chat API not prefixing +91 with phone number, hence not able to send message on whatsapp

[AmitG]

Hi,

I am not able to send message via chat API.

I am able to capture data from Click funnel to Google sheet.

But when I am capturing data from Click funnel to CHAT API, in mobile field it is not adding pre-fix '91' and hence message is not being sent to phone number.

Kindly help.

Thanks & Regards,
Amit
9811257736

 

[Fagun Shah]

You can prefix 91 or +91 in mobile number field yourself, just add +91 or 91 before mobile number'smapped value.

 

[AmitG]

Is it the standard way of sending whatsapp message? I am using Razorpay to whatsapp integration, there it is working fine. I do not have to add prefix 91. It picks automatically.

I faced this challenge with Clickfunnel integration with whatsapp.

 

[Fagun Shah]

It depends on how your trigger application have form setup.

Some application add country code automatically, some asks user to select and some only sends what user entered.

 

[Mehul]

Well, this is the problem we are facing. we have users from all over the world how do we suppose to use country-code extension for each individual user/country?

 

[Pabbly]

Well, this is the problem we are facing. we have users from all over the world how do we suppose to use country-code extension for each individual user/country?

You will have to ensure in that case that your customers fill the country code as well.

Like if you are getting the customer details through a form, make sure to have a field of selecting county code (mandatory field) as well. You can try that workaround!