Replied Cloned Form sends customers to wrong Payment Page

[JSJSMB Norman]

Hello Everyone,

I recently cloned a working form (which copied the working PayPal Codes), but the cloned form takes customers to a different PayPal payment page.

Unfortunately the "bad" Paypal payment page also fails to send out Pabbly Payment Received notifications (see this post).

Original Form:

Signup: 2026-04 Portland STC with Susie Plettner

forms.pabbly.com

The working Payment page has a "Review Order" button:

Cloned Form:

Signup: 2026-08 San Diego STC with Susie Plettner

forms.pabbly.com

The "bad" Payment page has a "Complete Purchase" button:

I checked both payment modules and the PayPal email id, secret key and client id are the same.

How could a cloned Form take customers to a different PayPal page?
Is there a way to make sure that customers go to the "Review Order" page instead?

 

[Preeti Paryani]

Hey @JSJSMB Norman,

Could you please share the email address associated with your Pabbly Form Builder account?

Once we have it, we will be able to check both forms from our end and investigate why the cloned form is redirecting users to a different PayPal payment page.

 

[JSJSMB Norman]

The Pabbly Form Builder account has the [email protected] address.

I also noticed that the cloned "bad" form goes to this web address:
paypal.com/webapps/hermes?...

but the original form goes to a different address:
paypal.com/pay/checkout?...

Is there a setting in Pabbly (or maybe in PayPal?) to always use the "pay/checkout" address?

 

[Preeti Paryani]

Hey @JSJSMB Norman,

Thanks for sharing the email address.

We checked both of your forms from our end, however on the Enrol button there is currently no redirect URL configured within either of the forms. Due to this, it is difficult for us to determine how the redirection is occurring and why it is redirecting to different PayPal URLs.

Could you please confirm how the redirect process is being triggered in your setup? This will help us investigate the behavior further.