• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

  • Please note that the team will not be available on 17th June 2024, due to a public holiday.

    During this period, support assistance may experience some delays.

Data out lost in step


Your Task History ID
I refer to this this task record

In step 4 HubSpot CRM : Search a Contact, it get the country region value "Taiwan" data out properly
Results 0 Properties Country RegionTaiwan

But in step 5 router, the country region become "Not Set".
At this moment, I only met this problem in this record. Others records are okay. Is it the problem of pabbly to get the data in out?


  • Task History _ Pabbly Connect (08.01.2024 11_34).png
    Task History _ Pabbly Connect (08.01.2024 11_34).png
    101.6 KB · Views: 24


Well-known member
Staff member
Hey @tommykhs

It seems like the form submission you received is missing the "Properties Country Value" field in the trigger response. Because of this, the Router action step didn't receive the necessary value to proceed with the required processing.