Error on Email Parser UI error?

[wibbler]

A new experience for me today: I capture an email for my workflow, but I cannot use it in future workflow steps. So I refresh - and the captured email information disappears!

Here's a screencast:

https://imgur.com/yf2cI6T

My workflow is "Wrike Test"

Help?

 

[PabblyMember4]

Hey @wibbler

Please recapture the data from the email parser and then map the data to the next step. Kindly monitor the issue for the next couple of days and let me know if you are still facing any issues.

 

[wibbler]

Hi,

This is what I already have done, but I have now just done it again. There is no data for next step:

https://imgur.com/77CufBu

 

[PabblyMember4]

Hey @wibbler

Could you please share the workflow name to check the issue? Also, kindly refresh the page so the you will get the data.

 

[wibbler]

My workflow is "Wrike Test"

So I refresh - and the captured email information disappears!

 

[PabblyMember4]

Hey @wibbler

Could you please click on Capture Email Parser Response and then send the data through it then you will get the data for mapping?

 

[wibbler]

The second screencast in this thread shows that I am doing that already.

 

[lahall]

I am experiencing the exact same issue. Opened a separate thread in the private forum.

 

[PabblyMember4]

Hey @wibbler

Could you please click on Capture Email Parser Response, receive the response again, and then click on the Connected button on the Text Formatter by Pabbly and reconnect it?

As we have checked the workflow "Wrike Test" there is no response captured by Email Parser that's the reason you are not getting any data in the next step. Kindly follow the steps and let me know if you can't still get the data.

 

[wibbler]

Hi,

I'm not sure how many times i can explain this. Do you see my first screencast in this thread? It shows that I capture the email response, try to use it in the next step, and there is nothing available to select.

 

[wibbler]

I am experiencing the exact same issue. Opened a separate thread in the private forum.

Have you got any resolution yet?

 

[lahall]

Have you got any resolution yet?

Nope, not yet. It seems to be occurring with other users as well. https://forum.pabbly.com/threads/actions-cant-find-email-parser-information.10348/

 

[Pabbly]

@wibbler @iahall

The email parser issue has been resolved. Please clear your browser cache once and then test your workflow.