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Facebook leads integration not working.

I have integrated Facebook lead form with WhatsApp. Some times I receive leads and many times not.

How to deal with this?
 

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Supreme

Well-known member
Staff member
Hey @Shyam Manavat

Upon reviewing your workflow's task history, it's evident that certain form entries lack a country code in their phone number prefixes. This absence of the country code prevents the action step from sending the WhatsApp message as intended.

2023-12-09_10h43_08.png


To avoid such a situation I have added the Number Formatted action step which will add the country if there is not and if it's coming then it will pass the number accordingly.

2023-12-09_10h54_11.png
 
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