Freshdesk ticket to Basecamp

Hello,

We checked the Task History for your workflow (Freshdesk ticket>>>Create Basecamp todo) and found that all workflow executions from yesterday were processed successfully.

To help us investigate further, could you please share the specific Ticket ID or details of the Freshdesk ticket for which the Basecamp To-do was not created?

Once you share the ticket details, we will check the corresponding execution log to pinpoint the issue.

Hello,

I hope you’re doing well.

I’m just following up on our previous email regarding the issue you’re facing in Pabbly. We haven’t received the details yet, and we’d need a bit more information from your side to investigate and assist you accurately.

Kindly share the specific issue or any relevant screenshots/error messages, so we can look into it and help you at the earliest.

Looking forward to your response

Ticket ID is 37443.

There were also a lot of issues reported by Freshdesk that time.

Hello,

Thank you for providing the ticket ID and additional details.

We searched our Task History records for Ticket ID 37443, but no corresponding execution log was captured in Pabbly Connect.

Since Freshdesk was experiencing technical issues at that time, it is likely that Freshdesk failed to send the webhook payload to Pabbly Connect when Ticket #37443 was created. Because the trigger webhook was never delivered by Freshdesk, the workflow did not execute, and no To-do item could be created in Basecamp.

To verify that your integration is active and operating normally now, please create a new test ticket in Freshdesk. If the webhook triggers successfully for the new ticket, the issue was strictly due to Freshdesk's temporary outage during ticket #37443.

Please let us know if you run into any issues with new tickets!